Senior Product Manager (SDKs)

Iterable is the leading customer engagement platform powered by AI that helps top brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic and personalized experiences at scale. Our platform empowers organizations to activate customer data, design seamless interactions across channels, and optimize engagement – all securely and compliant with enterprise-grade standards. Currently, around 1,200 brands in over 50 countries trust Iterable to drive growth, deepen customer relationships, and deliver delightful experiences.

Our success is fueled by extraordinary people who bring our core values to life - Trust, Growth Mindset, Balance, and Humility. We promote a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of the Best Workplaces by Inc. and America's Fastest Growing Companies., and we were recognized on Forbes' list as one of the Best Employers for Startups in America in 2022. Notably, Iterable was also listed in the Wealthfront's List of Companies to Launch Careers. and maintained a top 10 ranking in the Top 25 Companies Where Women Want to Work..

With a global presence - including offices in San Francisco, New York, Denver, London, and Lisbon, along with remote contributors around the world - we are committed to building a diverse and inclusive work environment. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our culture and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About the role/team:

We are looking for a highly motivated Senior Technical Product Manager to join our Content and Channels Personalization team. This role will be based in our office in Lisbon, Portugal, and is a hybrid role. In this key position, we are seeking someone who is super technical but obsessively customer-focused. You will be responsible for Iterable’s mobile and web SDKs as a central surface of the platform, ensuring they set a high standard for developer experience, reliability, performance, and long-term maintainability.

Our SDKs are central to how customers capture real-time signals, identify users, and execute orchestrated experiences across multiple channels. As such, this role sits at the intersection of developer experience, system reliability, and customer value, requiring strong technical judgment and a platform mindset.

Additionally, you will be responsible not only for delivering features but also for managing the SDK lifecycle, including versioning strategy, backward compatibility, planning for deprecation, and safely introducing disruptive changes.

Our Product team thrives on collaboration with Design and Engineering, always prioritizing user empathy. You will be here, working side by side and directly with our customers, to identify and prioritize product features that will significantly impact Iterable’s business. You will be responsible for a broad product portfolio and its roadmap, continuously delivering innovative and delightful experiences to our customers. This role requires deep technical expertise and a willingness to work closely with Engineering, Customer Success, and our Solutions team.

You will feel extremely comfortable working with APIs and SDKs while also being equally passionate about usability. You will work closely with design on user experience and how customers interact with our product, directly impacting the developer experience as they integrate our platform. We want someone who is invested in the growth and success of Iterable and our customers.

You will report to the PM of the Content and Channels Personalization groups.

At Iterable, we have a core value of growth mindset, and we believe that everyone here can grow. If this role excites you and aligns with your passion, we encourage you to apply - we value the unique skills you bring to the table beyond a job description.

In this role, you will have the opportunity to:

• Define and evolve the long-term strategy for Iterable’s mobile and web SDKs, balancing innovation and stability.
• Collaborate with Engineering to ensure the SDKs meet enterprise standards for reliability, performance, and scalability.
• Drive improvements in developer productivity, integration speed, and time to value for customers.
• Make informed decisions between parity, platform consistency, and differentiated innovation.
• Be the unwavering 'voice of the customer' within the organization.
• Work closely with Customer Success, Engineering, Marketing, Sales, and other PMs to launch excellent products.
• Understand customer profiles and use cases to define precise product requirements and deliver new features and enhancements.
• Develop comprehensive use cases and determine product specifications to launch new features and improvements.
• Maintain rigorous documentation of customer needs and product functionality.
• Research industry trends to uncover product features and innovative opportunities.

We are looking for individuals who have:

• Experience as a Senior Product Manager, managing a complex technical platform focused on customers or developers (e.g., SDKs, APIs, infrastructure-related products).
• Experience managing products with strong backward compatibility and lifecycle constraints.
• Proven ability to collaborate deeply with engineering on technical choices and system design.
• Experience serving large-scale enterprise customers, including concerns about performance and reliability.
• Experience with mobile technologies, including native development (iOS and Android) and cross-platform (React Native, Flutter).
• Experience working in agile Engineering teams using tools like JIRA.
• Strong skills in user testing and data analysis.
• Experience making informed decisions based on business and technical data.
• Comfort and adaptability in a dynamic and changing environment.
• Exceptional ability to solve complex technical problems and collaborate with engineering to translate customer needs.

Bonus Points:

• Familiarity with user growth and engagement strategies.
• Experience with data analysis tools to gain insights.
• Previous experience in B2B and B2C markets.
• Previous experience or familiarity with mobile and web application development.
• Collaborate with cross-functional teams, product, and design to conceive and build new product features.
• Take personal responsibility for the entire project lifecycle, from design and engineering planning to successful development, implementation, and production.
• Develop solutions to scale a complex platform that reaches millions of users.
• Contribute to the code review process by offering suggestions for improvements, helping to establish and enforce coding standards.
• Leverage design discussions and other team interactions as an opportunity to elevate your team and the product.

We are looking for individuals who have:

• 5+ years of relevant experience in software development.
• Relevant experience in building scalable, production-ready web applications.
• Proficiency in at least one modern programming language (ideally Scala and/or Java).
• Extensive experience with Elasticsearch and/or other relevant technologies such as Postgres.
• Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, and New York, but the vast majority of Engineering has chosen to work remotely.)
• Willingness to take on call responsibilities.
• Fluency in English (verbal and written).
• Authorization to work legally in the EU.

Our tech stack:

• Programming Language: Scala.
• Databases: Elasticsearch, Postgres, Redis, CRDB.
• Infrastructure: Pulsar, Kafka, AWS.
• Other Relevant Technologies: Docker / Kubernetes, React.

Bonus Points

• Experience with end-to-end, integration, and performance testing.
• Previous experience building enterprise-scale systems.
• Experience in a company with a strong presence in the USA.

What we offer:

• Competitive salaries and meaningful equity.
• Private Health Insurance.
• Life/Risk Insurance.
• Meal Allowance: €8.55 per day.
• Community Days (days to give back to the community).
• Paid Annual Leave (22 days).
• Global Reimbursement Account for Lifestyle.
• Paid Leave.
• Complete workstation with laptop.

Recruitment Availability Statement:

Please be aware that Iterable, Inc. (‘Iterable’) and our recruiting agencies and official platforms do not:

• Send job offers from free email service providers, such as Gmail, Yahoo Mail, Hotmail, etc.
• Request money, fees, or payments of any kind from potential candidates to apply to Iterable, for a job, or for the recruitment process (e.g., for home office materials or training, etc.).
• Request or require personal documents, such as bank account details, tax forms, or credit card information, as part of the recruitment process before the candidate signs a commitment letter or employment contract with Iterable.

You can see all job openings on our official Iterable channels:

• Iterable’s official website, Careers page: https://iterable.com/careers/
• Official Jobs page on LinkedIn: https://www.linkedin.com/company/iterable/jobs/

Iterable is in no way affiliated with these impostors and we confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. These job opportunities are completely fraudulent and invalid. Therefore, please disregard any written or verbal request for a job offer or interview that you believe to be or may be fraudulent or suspicious and contact us immediately by email at talent-ops@iterable.com upon receiving a suspicious job offer.

Civil and/or criminal liabilities may arise from these actions, and Iterable expressly reserves the right to take legal action, including criminal proceedings, against such individuals/entities whenever these occurrences happen. In any case, note that under no circumstances will Iterable or any of its affiliates be responsible or liable for any claims, losses, damages, expenses, or other inconveniences arising from or in any way related to the actions of these impostors.

Iterable is an Equal Opportunity Employer and proudly seeks and hires a diverse workforce. Iterable does not make hiring or employment decisions based on race, color, religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. Iterable also advocates for a safe and healthy work environment and strictly prohibits any form of harassment. In accordance with the San Francisco Fair Opportunity Ordinance and other similar state and local laws, as well as its internal policy, Iterable will also consider for employment qualified candidates with arrest and conviction records.