Senior Operations Engineer

Own the operational backbone of a major financial institution's IT infrastructure. Lisbon-based opportunity with hybrid work model.

As a Senior Operations Engineer, you will be working for our client, a global financial services group, within their Production Operations team. You will ensure the operability, stability, and continuous improvement of critical IT platforms — from batch scheduling to cloud infrastructure — operating in a demanding RUN environment with high SLA standards. If you thrive on precision, incident ownership, and cross-team coordination, this is your role.

Your main responsibilities:

• Ensure operability of solutions in RUN OPEN: CMDB updates, documentation, obsolescence and vulnerability management, and MCO as N2 support.
• Define, plan, and execute batch jobs via Control-M; monitor processing in real time and respond to abends, dependency anomalies, and SLA breaches.
• Launch and control Open and Control-M production processing; manage incident recovery and intervene on resources (disk space, queues, catalogs).
• Monitor file transfers via CFT / Connect:Express and handle associated incidents end-to-end.
• Supervise cloud infrastructure (AWS, GCP): VMs, containers, managed services, IAM, costs, backups, and monitoring via CloudWatch / Stackdriver.
• Provide technical support to application teams; optimize processing chains and reduce batch times.
• Write and maintain operating procedures; produce availability, performance, and quality reports.
• Participate in production deployments, changes, and out-of-hours interventions.
• Act as technical integrator, supporting project build phases in coordination with the Project Manager / ScrumOps team, aligned with DevOps standards.

You're ideal for this role if you have:

• Strong hands-on expertise in Control-M: scheduling, real-time monitoring, incident management, chain creation and optimization.
• Proficiency in Linux/Windows administration: bash scripting, permissions, process supervision, log analysis.
• Solid experience with application servers (Tomcat, JBoss, Apache) and deployment pipelines (Jenkins, GitLab, Ansible).
• Proficiency in CFT / Connect:Express: transfer restarts, error analysis, queue tracking, reporting.
• Practical cloud ops experience on AWS or GCP: automation (Terraform, Ansible), security (IAM, KMS), monitoring, cost management.
• Knowledge of Dynatrace for APM monitoring, alerting, and RCA.
• Familiarity with ITIL V4 and agile/DevOps practices.

It is a strong plus if you have:

• Experience with ServiceNow or equivalent ITSM tooling.
• Certifications in cloud platforms (AWS, GCP) or ITSM frameworks.

Language Required for the role:

• English (B1 minimum — written and oral, notably for hub exchanges).
• French (B1/B2 minimum — written and oral).

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

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