ITDS Portugal
ITDS is a leader in outsourcing IT engineers and works with various web and mobile technologies for over 30 global clients. It has been recognized as one of the 1000 fastest-growing companies in Europe for three consecutive years, Great Place to Work, and the Forbes Diamond award in 2023. ITDS currently has more than 600 IT professionals working in Portugal, Poland, and the Netherlands.
About company 
Lisbon
October 18, 2026
Full-time
24k-30k EUR
Sobre a vaga
As a Senior Application Support Analyst, you will play a vital role in ensuring the stability, continuity, and quality of support for the BATICA 787 application. This core tool facilitates secure, reliable access to vital internal and external data for professionals within the Crédit Agricole Group.
O que vais fazer
- Provide Level-2 support for BATICA 787, analyzing and resolving incidents to ensure seamless operation
- Conduct functional and technical investigations, diagnosing issues and proposing effective solutions
- Collaborate with development teams and stakeholders to coordinate incident resolution and implement ongoing improvements
- Follow up on recurring incidents, contributing to root cause analysis and problem management initiatives
- Support production environment stability by monitoring, troubleshooting, and executing preventive actions
- Participate in continuous service improvement projects to enhance application performance and user experience
- Document support procedures, incident reports, and knowledge articles for future reference and team training
- Assist with migration activities from BATICA 556 to BATICA 787, ensuring smooth transitions and minimal disruptions
O que é pedido
- Minimum of 4 years of experience in application support, ideally within banking or financial data platforms
- Strong technical skills in application troubleshooting, incident management, and data support
- Proficiency in supporting secure web applications and API platforms
- Good command of English
- Excellent communication capabilities, capable of liaising with technical and business teams effectively
- Ability to prioritize incidents based on business impact and urgency
- English (Communicative)
- Only candidates with an existing legal right to work in the European Union will be considered for this role
Valorizado
- French language skills are a plus
- Experience working within financial institutions or data platforms
- Knowledge of data access solutions and enterprise support tools
- Certifications related to IT Service Management (ITIL) or similar disciplines
- French (optional but beneficial)
O que é oferecido
- 3 990 - 4 830 EUR (B2B)
- 2 100 - 2 400 EUR net (Permanent Contract)
- ITDS Clubs
- Access to medical insurance
- Meal Card
- Access to Pluralsight & Udemy
- Integrational Events
Benefícios e vantagens
- Apoio ao home-office
- Apoio educação / infância
- Flex benefits
- Ginásio & atividades desportivas
- Perto de transportes públicos
- Pet friendly
- Seguro de saúde
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