Application Support Engineer – SQL & Multi-Layer Diagnostics

Unleash impactful support — drive innovation in financial technology! Lisbon-based opportunity with hybrid work model (up to 3 remote days per week).

As an Application Support Engineer – SQL & Multi-Layer Diagnostics, you will be working for our client, a leader in leasing and financial services. You will be part of a dynamic team managing the CBM Platform program and the new P-USE middle-office system — critical tools designed to streamline operations and enhance user experience in the leasing domain. This role offers a unique chance to contribute to cutting-edge digital transformation initiatives, ensuring operational excellence and driving technological innovation.

Your main responsibilities:

• Conduct structured, diagnostic discussions to identify and analyze incidents, asking targeted questions and reconstructing user journeys.
• Reproduce and isolate incidents across environments, documenting clear steps for resolution.
• Perform initial multi-layer technical diagnosis using browser tools, application logs, and database checks to determine root causes.
• Deduplicate incidents, produce comprehensive reports, and prepare structured escalations to relevant technical teams.
• Collaborate with stakeholders to facilitate swift incident resolution, enhancing the application’s stability and user satisfaction.

You're ideal for this role if you have:

• Minimum 2 years of experience in application support, ideally within financial or leasing contexts.
• Proven knowledge of multi-layer application environments, including UI, APIs, workflows, and databases.
• Strong expertise in SQL, network analysis (F12, HTTP, console logs), and basic understanding of Java (stack traces).
• Familiarity with support tools such as ServiceNow, Jira, Confluence, and Power BI.
• Excellent communication skills in English (B2) and French (C2), with a service-oriented mindset.
• Ability to analyze, troubleshoot, and resolve technical issues autonomously and rigorously.

It is a strong plus if you have:

• Knowledge of business processes in finance, credit, leasing, or middle-office platforms.
• Experience with support and diagnosis in multi-layered enterprise applications.
• Certifications related to application support or network analysis.

Language Required for the role:

• French: C2 level
• English: B2 level

Eligibility for the role:

• Only candidates with an existing legal right to work in Europe will be considered for this role.

#MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

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