ITDS Portugal

ITDS is a leader in outsourcing IT engineers and works with various web and mobile technologies for over 30 global clients. It has been recognized as one of the 1000 fastest-growing companies in Europe for three consecutive years, Great Place to Work, and the Forbes Diamond award in 2023. ITDS currently has more than 600 IT professionals working in Portugal, Poland, and the Netherlands.
About company

Senior N2 Application Support Engineer – Financial Applications

On-site

location Lisbon

date October 21, 2026

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Unleash your expertise in application support — shape the future of financial technology!

Lisbon-based opportunity with hybrid work model.

As a Senior N2 Application Support Engineer, you will be working for our client, a leader in financial solutions, dedicated to delivering innovative digital services across the industry. You will play a vital role in ensuring the seamless operation of front-end and middle-office applications, supporting internal teams and external stakeholders, and safeguarding operational excellence. This is your chance to contribute to cutting-edge digital transformation initiatives and elevate your career in a dynamic environment.

Your main responsibilities:

  • Lead structured, diagnosis-oriented exchanges with users to identify and clarify anomalies, collecting all necessary information for effective troubleshooting.
  • Reproduce incidents in relevant test environments, formalize clear reproduction steps, and determine the nature and affected layer of issues.
  • Analyze multi-layer application components using browser tools, logs, and database checks to formulate root-cause hypotheses.
  • Deduplicate anomalies, compile comprehensive incident reports, and prepare structured escalations to technical teams.
  • Support incident qualification, triage, and consolidation processes to ensure rapid resolution and continuous improvement.
  • Collaborate with cross-functional teams to facilitate efficient incident management and foster strong stakeholder communication.
  • Maintain rigorous documentation and contribute to knowledge-sharing initiatives to enhance support processes.

You're ideal for this role if you have:

  • At least 2 years of experience in user or application support, specifically in incident handling within multi-layered environments.
  • Proven expertise with tools like ServiceNow, Jira, Confluence, Power BI, and SQL read-only queries.
  • Strong understanding of front-end, middle, and back-end architecture, including data flows and integration points.
  • Excellent communication skills in French (C2) and English (B2), with a service-oriented mindset.
  • Ability to analyze complex issues end-to-end and articulate findings clearly to technical and non-technical audiences.

It is a strong plus if you have:

  • Certifications or additional training in financial applications or IT support specialties.
  • Experience with network analysis and log tracing or familiarity with application performance monitoring.

Language required for the role:

French (C2), English (B2)

Eligibility to work in Europe:

Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

https://itdsportugal.com/en/it-jobs/10229/?utm_source=itjobs

Para se candidatar a este anúncio, visite o anúncio original no ITJobs.

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