Junior Salesforce Support Analyst – CRM Platform Support

Power seamless CRM support — keep Salesforce running at full speed for every business line.

Porto-based opportunity with a hybrid work model (up to 3 remote days per week).

As a Junior Salesforce Support Analyst, you will join the Salesforce Factory team (BA, DEV, and QA) to help develop new features and support the Salesforce platform.

Your main responsibilities:

• Provide first-level functional and technical support to end-users for all Salesforce-related inquiries via email, ticketing system, or phone.
• Diagnose, troubleshoot, and resolve Salesforce issues, including data integrity concerns, user access problems, and configuration errors.
• Escalate complex technical cases to the Squad Lead with clear, concise details when required.
• Document all support requests, resolutions, and user feedback in the ticketing system to ensure traceability and continuous improvement.
• Support basic system administration activities, such as creating/deactivating users and managing profiles and permission sets.
• Assist with monitoring Salesforce performance and identify potential areas for improvement.
• Help drive user training and adoption by creating basic training materials and supporting best-practice usage.
• Assist in maintaining standard Salesforce reports and dashboards to track key metrics and provide insights.

You're ideal for this role if you have:

• 1–3 years of experience in a Salesforce support role or a similar CRM support environment.
• Strong troubleshooting and issue-resolution experience across common Salesforce scenarios.
• Familiarity with Salesforce standard objects and core functionalities.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Fluent English and the ability to communicate clearly, including explaining technical concepts to non-technical users.
• Customer-focused mindset and commitment to delivering exceptional user support.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Comfort working independently and collaboratively as part of a team.

It is a strong plus if you have: (optional)

• Salesforce Certified Administrator (ADM 201) or Salesforce Certified Platform App Builder certification.
• Experience with Salesforce reporting and dashboard creation.
• Familiarity with data loading tools (e.g., Data Loader).

Language Required for the role:

• English — fluent command.

Eligibility for the role:

• Only candidates with an existing legal right to work in Europe will be considered for this role.

#MAKEYourCareerBETTER

• Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

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