ITDS Portugal

ITDS is a leader in outsourcing IT engineers and works with various web and mobile technologies for over 30 global clients. It has been recognized as one of the 1000 fastest-growing companies in Europe for three consecutive years, Great Place to Work, and the Forbes Diamond award in 2023. ITDS currently has more than 600 IT professionals working in Portugal, Poland, and the Netherlands.
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This job is closed
This position is no longer accepting applications. Closed on July 30, 2026.

Expert SaaS & Cloud Operations Manager – Banking Sector

On-site

location

date July 23, 2026

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Empower seamless banking operations — orchestrate resilient SaaS and cloud integrations at the forefront of financial innovation!

Portugal-based opportunity with hybrid (up to 5 remote days/week) work model.

As an Expert SaaS & Cloud Operations Manager, you will be working for our client in the banking and financial services sector, owning the operational scope of all SaaS integrations and business-critical applications. Your expertise will drive stable operations, rapid incident recovery, and measurable service reliability by blending ITIL best practices with advanced monitoring and observability in a modern, cloud-native landscape. This role offers the chance to shape resilient banking IT environments and advance your career in a dynamic industry.

Your main responsibilities:

  • Own end-to-end operations for all SaaS integrations and applications, focusing on availability, performance, and incident resolution.
  • Coordinate major incidents to restore services swiftly, ensuring minimal disruption.
  • Execute ITIL processes encompassing incident, problem, change, and event management.
  • Manage the full application lifecycle including onboarding, configuration, upgrades, patching, and decommissioning.
  • Monitor health and resilience of mission-critical applications and underlying infrastructure.
  • Ensure comprehensive monitoring and observability across infrastructure and applications, utilizing centralized logging, alerting, KPIs, and dashboards.
  • Manage SaaS vendor relationships, SLAs, escalations, and collaborate with development/DevOps teams on deployment and resilience strategies.

You’re ideal for this role if you have:

  • At least 7 years of IT operations experience in a regulated industry, ideally banking or financial services.
  • Proven hands-on experience managing SaaS applications throughout their lifecycle and integrating them with internal and external systems.
  • Strong background supporting business-critical, highly available applications and infrastructure.
  • Deep knowledge of ITIL processes (incident, problem, change, event); certification is advantageous.
  • Practical experience with shift-based / 24/7 support models.
  • Expertise in monitoring & observability tools, centralized logging, and alerting systems.
  • Hands-on knowledge of the solution stack: REST, SOAP, RabbitMQ, ActiveMQ, SFTP, Kong Connect; Java, Spring Boot, Kamelets.
  • Solid experience working with AWS services: EKS, S3, RDS (PostgreSQL), ECR, Secrets Manager, CloudWatch, CloudTrail.
  • Familiarity with ITSM/ticketing tools like ServiceNow, Jira, or similar.
  • Good understanding of typical banking IT landscapes and their availability requirements.

Language Required for the role:

  • Fluent English

Eligibility for the role:

  • Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

More details here.

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