Intermedia

Intermedia is a cloud communications company that helps over 130,000 businesses connect better - through voice, video conferencing, chat, contact center, business email, productivity, file sharing and backup, security, and archiving.
About company

Senior product manager - voice products

Remote

location Porto, Aveiro, Coimbra

date May 20, 2026

types Full-time

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Senior Product Manager - Voice Products (Portugal)

Department: Product

Employment Type: Full Time

Location: Portugal

Reporting To: Nick Slack

Description

**ALL CANDIDATES MUST BE LOCATED IN PORTUGAL**

We offer a hybrid working style, with offices in Coimbra, Aveiro, and Porto, giving team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Then Intermedia is the place for you.

About the role:

We are seeking a talented Senior Product Manager to join our Voice PM group to drive roadmap and execution as we rapidly expand our telecom solutions globally.

Key Responsibilities

  • Own the direction, roadmap, and execution for Intermedia’s telecom solutions.
  • Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.
  • Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes.
  • Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions.
  • Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability.
  • Act as subject-matter champion as we expand our world-class telecom network.
  • Evaluate emerging technologies, including AI, to increase the quality, performance and efficiency of our network.
  • Evaluate competitor UCaaS solutions and identify opportunities to stand apart with distinctive Voice capabilities.

Skills, Knowledge and Expertise

  • 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services.
  • Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure.
  • Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms.
  • Exceptional analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • High attention to detail, with proven ability to manage multiple priorities under pressure.
  • Bachelor’s degree, or equivalent practical experience.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to protected classes.

About Intermedia Intelligent Communications

To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers