Intellias

Intellias is a digital transformation enabler and a trusted technology partner to Fortune 500 enterprises and top-tier organizations. Operating in Ukraine, Poland, Croatia, Bulgaria, Spain, Colombia, Portugal, Germany, the United States, the UAE, and India, over 3000 Intellias experts provide services to businesses in various domains.
About company

Servicenow platform engineer

Remote

location

date May 12, 2026

types Remote

wage 52k-60k EUR

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ServiceNow Platform Engineer

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

What project we have for you

Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months that ended September 30, 2023, the company generated Net sales of over $22 billion.

What you will do

  • Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes.
  • Implement and support incident, problem, and change management workflows.
  • Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows.
  • Collaborate with SRE, Platform, and Infrastructure teams to align operational processes with system reliability needs.
  • Automate operational workflows and improve service visibility, reporting, and SLA tracking.
  • Support platform upgrades, new ServiceNow releases (incl. Xanadu), and continuous process improvements.

What you need for this

  • 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer.
  • Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management).
  • Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions).
  • Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.
  • Solid understanding of incident management and operational workflows in enterprise environments.
  • Experience working with ServiceNow REST APIs and integration patterns.
  • Knowledge of ITIL principles and service management best practices.
  • Ability to collaborate effectively with SRE, Platform, and Infrastructure teams.
  • Good troubleshooting, analytical, and problem-solving skills.
  • Strong communication skills and ability to work in a cross-functional environment.

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.

Skills

  • PagerDuty
  • ServiceNow
  • Xanadu