It support technician | senior

Sobre a vaga

We are looking for an IT Support Analyst to join a hybrid opportunity in Lisbon, supporting workplace operations and first-line service continuity within the banking sector. The role focuses on efficient incident resolution, user support, service coordination and the optimization of support processes.

O que vais fazer

• Receive, register and follow up support requests through phone, email and service portals
• Diagnose and resolve first-line incidents, ensuring continuity of workplace services and minimizing operational impact
• Support the installation, configuration and maintenance of equipment, software and user environments
• Provide remote support to business users operating financial equipment and banking transaction processes
• Analyze incidents, discrepancies and recurring errors, documenting findings and correction actions
• Escalate complex topics to second-line teams, ensuring clear handover and service continuity
• Monitor service levels, update incident management tools and contribute to SLA compliance
• Coordinate activities with internal teams involved in service delivery and incident resolution
• Promote good utilization practices for corporate systems, tools and support channels

O que é pedido

• Around 5 years of experience in IT support, service desk, workplace support or similar first-line support functions
• Strong ability to communicate with both technical teams and business users in a clear and solution-oriented way
• High sense of responsibility, commitment and ownership in incident follow-up and service delivery
• Proactive approach, with initiative to identify issues, propose improvements and support operational continuity
• Ability to adapt to dynamic contexts, manage priorities and work effectively under pressure
• Collaborative mindset, critical thinking and strong problem-solving capability
• Availability to work in a hybrid model, with regular on-site presence in Lisbon
• First-line IT support and incident management
• Ticket registration, analysis, diagnosis, resolution and escalation
• Jira
• Workplace equipment, software installation and configuration
• SLA monitoring and service continuity practices
• Remote support for banking or financial operations
• Digital channels, eCommerce or digital banking support
• Financial or banking applications support

Valorizado

• Previous experience in the banking or financial sector
• Experience supporting financial transaction systems or operational banking platforms
• Experience with DCS, Trade Innovation, Finastra or SAS AML

O que é oferecido

• Private health insurance from day one, with no waiting periods and optional family extension
• Confidential mental health support through TEAM 24, including access to psychological support, content and live sessions
• Continuous development, training and certification opportunities throughout your journey
• Flexibility whenever the role and context allow it, supporting sustainable performance and daily balance
• Childcare vouchers and practical support measures to help balance personal and professional life
• Team moments, shared milestones and leadership presence when it matters most
• Upskilling opportunities in quality management, information security, AI governance and cybersecurity best practices

Benefícios e vantagens (6)

• Apoio educação / infância
• Comida, fruta e bebida
• Flexibilidade de horário
• Plafond certificações e conferências
• Programa de descontos
• Seguro de saúde

Valores e cultura (7)

• Ambiente de start-up
• Crenças e religião
• Híbrido
• Igualdade de género
• Igualdade racial
• LGBTQ+ friendly
• Membros impressionantes na equipa