Specialist in Automation and AI for Support Operations

Specialist in Automation and AI for Support Operations

At Hexa Consulting, we value innovation and believe that the future of technology lies in the smart integration of artificial intelligence into the daily routines of teams.

Based in Portugal, we respond to the growing digital transformation in the IT sector.

Our purpose is to build trustful relationships, positioning ourselves as a strategic partner through a distinct approach to technology consulting.

We invest in the personal and professional development of our team and focus our expertise on nearshore projects, customized solutions development, service management, and training through our Technology Academies.

📍 Location: Lisbon

📌 Working Mode: Hybrid – 3 days a week

🧠 What you will do:

- Support the implementation of AI tools and solutions with the Service Desk, Second Line, and IT Quality Assurance teams;

- Collaborate with operational teams to identify and develop AI use cases applied to technical support;

- Provide practical guidance and concrete examples to help teams incorporate AI into their daily routines;

- Promote the responsible and effective use of AI, enhancing decision-making and productivity;

- Analyze IT processes and identify opportunities for automation and optimization;

- Create prompt libraries, automation flows, and reusable AI patterns;

- Support the application of AI solutions in CRM, ITSM, and Knowledge Base platforms;

- Monitor the adoption of tools, collect feedback, and continuously improve implemented solutions;

- Explore and document use cases in tools such as Microsoft 365 Copilot, Power Automate, and Copilot Studio.

💡 What we value (Mandatory Hard Skills):

- Experience leading or supporting digital adoption or change initiatives in IT or support areas;

- Knowledge or experience with digital productivity tools, process automation, and ITSM platforms (e.g., ServiceNow, CRM, or alert management systems);

- Curiosity and familiarity with AI tools applied to productivity;

- Ability to turn operational challenges into practical and scalable AI-based solutions;

- Focus on results, efficiency, and continuous improvement of services.

💡 What we value (Soft Skills & Extras):

- Strong communication and collaboration skills with different teams and stakeholders;

- Analytical, structured, and solution-oriented profile;

- Proactive and flexible spirit with a passion for learning new technologies;

- Positive and inspiring approach to change management;

- Responsibility, initiative, and enthusiasm for innovation.

🌱 What we offer:

- Integration into a leading company in the technological landscape;

- Innovative projects with real impact on the efficiency and digital transformation of organizations;

- Opportunities for development and continuous training;

- Collaborative, innovative, and future-oriented culture.

🚀 If you are looking for a challenge where artificial intelligence, continuous improvement, and digital transformation intersect, this opportunity is for you.

Send us your application and come be part of Hexa Consulting!