Telecom engineer - voice deployment

Sobre a vaga

Five9 is seeking a Telecom Engineer to join our Voice Deployment team. In this role, you will be responsible for the design and deployment of next-generation voice technologies, ensuring reliable service delivery and contributing to the ongoing enhancement of our telecom infrastructure.

O que vais fazer

• Design and deploy scalable, redundant, and highly available telecom solutions across Five9’s data centers and public cloud
• Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention
• Collaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services
• Drive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality
• Develop and maintain operational standards and processes to support deployment efficiency and platform reliability
• Analyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence
• Evaluate deployment requests for feasibility, scope, and delivery timelines
• Provide knowledge transfer and deployment documentation to operational teams for continued support
• Collaborate with and mentor a global team of Voice Engineers to elevate team capabilities
• Support ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations

O que é pedido

• Minimum of 3 years of experience working on a service provider or enterprise voice network
• Strong understanding of SIP protocols
• Hands-on experience with Ribbon SBCs and PSXs highly preferred
• Proficiency in documenting technical solutions including diagrams and written procedures
• Strong analytical, organizational, and communication skills
• Candidates who reside within those municipalities would be required to work in-office 3 days a week

Valorizado

• Bachelor’s degree in Engineering or a related technical field preferred
• experience with WebRTC is a plus
• Familiarity with Cisco technologies and CCNA certification is a plus
• Experience with Ansible or similar automation tools preferred
• Experience with project planning or coordination is a plus

O que é oferecido

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

Investimento de tempo

Processo de entrevista

• At Five9, we believe in a transparent and engaging hiring process that allows both you and our team to determine the best fit. Our interview process typically consists of three stages:
• HR Screening – In this first conversation, our Talent Acquisition team will get to know you better, understand your experience, motivation, and career expectations, and share insights about Five9 and the role.
• Manager stage – You’ll speak with the hiring manager to learn more about the team and projects. This is also an opportunity to discuss how your skills and working style align with the team dynamics and company culture.
• Technical stage – You’ll meet with our engineering team for a deep dive into your technical skills. This stage usually includes live coding and system design challenges to assess problem-solving abilities and technical proficiency.
• We aim to make our process smooth, insightful, and a great opportunity for you to learn more about Five9.

Quanto paga este cargo

Ainda não há salários reportados suficientes para comparar este cargo.

✸ Benefícios e vantagens

• Acções da empresa
• Comida, fruta e bebida
• Flex benefits
• Mais de 22 dias de férias
• Perto de transportes públicos
• Programa de descontos
• Seguro de saúde
• Suporte psicológico

✸ Valores e cultura

• Códigos de alta qualidade
• Crenças e religião
• Equipa com senioridade elevada
• Híbrido
• Igualdade de género
• Incentivo à criatividade & inovação
• LGBTQ+ friendly
• Membros impressionantes na equipa
• Metodologias ágeis