Team lead - network & security operations

Sobre a vaga

We are looking for a Team Lead - Network and Security Operations to join the Production Services team. You will lead and develop a team of around 15 NOC and SOC professionals, fostering a collaborative and high-performance culture. The position will be based in Porto, and you will report to the Group Production Services.

O que vais fazer

• Leading and developing a team of around 15 Network Operations Centre (NOC) and Security Operations Centre (SOC) professionals, fostering a collaborative and high-performance culture
• Managing the day-to-day operation of a 24/7 Network and Security Operations function, ensuring service continuity, operational excellence and adherence to service level agreements
• Driving the integration and evolution of NOC and SOC models, identifying opportunities to simplify processes, improve collaboration and increase efficiency
• Overseeing team capacity, shift planning, on-call coverage, performance management and professional development
• Supporting recruitment, onboarding, training and certification plans to ensure the team is equipped for a complex and evolving technology environment
• Providing hands-on technical leadership during complex incidents and escalations, working closely with senior engineers and analysts
• Overseeing network operations across WAN, LAN, SD-WAN, routing, switching, firewalls, VPN, load balancing, DNS/DHCP, Internet connectivity, Wi-Fi, cloud networking and datacentre infrastructure
• Providing operational oversight of security monitoring and incident response, including alert triage, investigations, endpoint security, SIEM operations and IAM-related events
• Ensuring effective use of monitoring and security platforms, including Microsoft Sentinel and Microsoft Defender, and driving automation and process improvement
• Leading and coordinating major incidents, acting as Incident Commander when required and ensuring clear communication with stakeholders
• Driving post-incident reviews and root cause analysis, ensuring corrective actions are implemented
• Managing relationships with technology vendors and external service providers
• Maintaining and improving operational procedures, knowledge bases and technical documentation
• Staying up to date with developments in networking, cybersecurity and cloud technologies, and translating these into practical improvements

O que é pedido

• Bachelor’s degree in computer science, engineering, information technology or a related field
• At least five years’ experience in network operations, security operations or a related technical environment
• Minimum two years’ experience in team leadership, coordination or people management
• Proven expertise in network operations, with strong knowledge of enterprise networking concepts and technologies
• Good understanding of security operations, including monitoring, incident response and event investigation
• Strong knowledge of network technologies (routing, switching, WAN/LAN, SD-WAN, VPN, firewalls, load balancing, DNS/DHCP, Internet connectivity)
• Familiarity with Microsoft Sentinel, Microsoft Defender or equivalent SIEM and EDR technologies
• Experience in hybrid and multi-cloud environments (AWS and/or Azure)
• Strong understanding of incident, major incident and problem management, ideally with ITIL practices
• Experience managing external service providers and operational stakeholders
• Excellent people management, coaching and team development skills
• Ability to combine technical depth with operational and people leadership
• Strong process mindset, analytical and problem-solving skills
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Fluent in English, both written and spoken

Valorizado

• Experience in both NOC and SOC environments is highly valued
• Experience with technologies such as Juniper, Arista, Cisco, Fortinet, Check Point, F5, Aruba and Cloudflare is a plus
• Security or networking certifications are an advantage

O que é oferecido

• Being part of a European, international and diverse team
• Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you
• Contribute to projects that matter, in an agile and dynamic environment
• Play an active role in building transparent, responsible and sustainable capital markets

Benefícios e vantagens

• Apoio educação / infância
• Comida, fruta e bebida
• Ginásio & atividades desportivas
• Mais de 22 dias de férias
• Perto de transportes públicos
• Programa de descontos
• Seguro de saúde
• Suporte psicológico

Valores e cultura

• Ambiente internacional
• Cultura de multi-função
• Híbrido
• Igualdade de género
• Incentivo à criatividade & inovação
• LGBTQ+ friendly
• Membros impressionantes na equipa
• Metodologias agéis
• Tecnologias de ponta