Service Desk Specialist

About Doxis

Doxis, The Document Intelligence Company, is a leading provider of AI-powered document management and intelligent content automation solutions. Doxis powers organizations’ entire Document Intelligence lifecycle on a single, trusted platform — enabling leading brands to gather, analyze, manage, automate, act on, generate and secure billions of documents across business processes.

Our mission is simple: to maximize our customers’ return on information (ROI) through intelligent, AI-first solutions and services. Trusted by more than 3,000 customers and over 5 million users in more than 150 countries, Doxis is recognized by leading industry analysts as a Leader. Learn more at www.doxis.com.

About the Role

In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.

Your Responsibilities

• Handle and qualify customer inquiries via ticketing system, email, and phone
• Provide 1st level support (and occasional 2nd level support tasks)
• Troubleshoot system issues and ensure timely resolution
• Monitor systems and proactively identify potential issues
• Ensure compliance with SLAs and internal processes
• Collaborate with internal teams for escalation and resolution
• Maintain clear documentation of incidents and solutions

Your Profile

• Background in IT, customer support, or a related field
• Experience working with international clients and able to build productive relationships
• Solid technical understanding, especially in Windows and Linux environments
• Knowledge of SQL or Java application servers (Wildfly, Tomcat)
• Strong communication skills and a customer-first mindset
• Comfortable working independently during night hours
• Eagerness to learn, develop, and expand your technical expertise
• Fluent in English and Portuguese (written & spoken)

We offer

• Private healthcare for you and your dependents.
• Lunch allowance.
• Urban Sports Club & Udemy Business memberships covered by Doxis.
• Hybrid/remote working environment.
• Local events in Porto and international, company-wide events in Germany.
• 25 days of vacation.

Please note that this role involves working night shifts five days per week, from 17:30 to 05:30. The shift is split into two parts, with a break in between. It also involves speaking with international customers in English.

Apply now with your CV in English via our website or via email to Job@Doxis.com.

Contacts and Address

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6 Liberty Square # 2817 Boston, MA 02109