Cloud Support Analyst

About Doxis

Doxis, The Document Intelligence Company, is a leading provider of AI-powered document management and intelligent content automation solutions. Doxis powers organizations’ entire Document Intelligence lifecycle on a single, trusted platform — enabling leading brands to gather, analyze, manage, automate, act on, generate and secure billions of documents across business processes.

About the Role

The Cloud Support Analyst role is for people who are passionate about helping others.

You will communicate with our Cloud Manager and customers in a variety of industries, working with them to resolve any type of issue that arises from using our Doxis software as a service.

Responsibilities

• You will run incident resolution and facilitate collaboration with other departments as needed
• You will review Doxis Cloud system diagnostics, investigate system performance issues, monitor availability and document issues as appropriate to meet applicable SLAs
• You will create scripts for operational automation and incident response
• You will work with development teams and professional services to resolve more complex issues
• You will deliver and deploy cloud tenants to new customers via public clouds
• You will contribute to the SOC2 certification process using industry standard methodologies

You have interest in the following areas

• Systems administration in Linux/Unix and Windows
• Networking (TCP/IP, DNS, VPN, etc.)
• Scripting languages such as Shell, Ruby, Python, etc.

Initial experience in the following areas is desirable

• Cloud platforms such as AWS and Microsoft Azure
• Container orchestration with Kubernetes
• Infrastructure as Code using Terraform
• Systems administration in Linux/Unix and Windows
• Networking fundamentals (TCP/IP, DNS, VPN, routing, load balancing, SSH)
• Scripting languages such as Shell, Ruby, Python, or similar
• Monitoring, troubleshooting, and improving cloud system reliability

You are passionate about learning about the latest technologies, enjoy working in a team and communicating in English!

We offer

• Private healthcare for you and your dependents.
• Lunch allowance.
• Urban Sports Club & Udemy Business memberships covered by Doxis.
• Hybrid/remote working environment.
• Local events in Porto and international, company-wide events in Germany.
• 25 days of vacation.

Apply now with your CV in English via our website or via email to Job@Doxis.com. We look forward to hearing from you!

Contacts and Address

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6 Liberty Square # 2817 Boston, MA 02109