Customer success manager

Sobre a vaga

As a Customer Success Manager (CSM), you'll be the trusted advisor who ensures our clients don't just adopt Checkmarx, they thrive with it. You'll own the client relationship end-to-end, driving adoption, measurable value, and long-term partnership across some of the most security-conscious enterprises in the world.

O que vais fazer

• You'll serve as the primary point of contact for your portfolio of clients, building relationships from the practitioner level all the way to the executive suite
• You'll understand what success looks like for each client and make sure Checkmarx solutions map directly to their business goals
• You'll build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews (QBRs/SBRs) that show clients exactly what value they're getting; and where more is available
• From onboarding through stabilization, adoption, and renewal, you'll be the throughline of the client experience, coordinating smooth handoffs between teams and ensuring nothing falls through the cracks
• You'll keep a close eye on usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations with calm, clear communication
• You'll be the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management, giving each team the context they need to deliver for the client
• You'll run tight, purposeful client meetings, keep documentation current, and continuously look for ways to improve how we deliver success, sharing client trends and feedback back into Product
• You'll build deep working knowledge of the Checkmarx platform relevant to your clients, and use your understanding of the application security landscape to guide smarter conversations and recommendations

O que é pedido

• Proven experience in a Customer Success, Account Management, or client-facing role; ideally in cybersecurity, SaaS, or enterprise software
• A track record of managing enterprise relationships across multiple stakeholder levels, including executives
• Strong project and program management instincts
• Comfort with data: you can read usage and health metrics and turn them into a story and a plan
• Excellent communication skills, you can lead a room, de-escalate a tense conversation, and write a clear success plan
• A genuine curiosity about application security, DevSecOps, or the broader cybersecurity landscape
• Understanding of cloud-native architectures and tools
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices
• A collaborative mindset, you know how to get the best out of cross-functional teams without formal authority over them

O que é oferecido

• great work environment
• professional development
• challenging careers
• competitive compensation
• great work-life balance
• great benefits and perks throughout the year

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

Benefícios e vantagens (8)

• Apoio ao home-office
• Comida, fruta e bebida
• Flex benefits
• Flexibilidade de horário
• Jogos no escritório
• Mais de 22 dias de férias
• Prémios de performance
• Seguro de saúde

Valores e cultura (7)

• Códigos de alta qualidade
• Feedback contínuo e 360º
• Híbrido
• Igualdade de género
• Incentivo à criatividade & inovação
• Pessoas portadoras deficiência / incapacidade permanente
• Tecnologias de ponta