Customer data analyst - f/m/nb

Customer Data Analyst - F/M/NB

Cegid is a European leader in cloud business management solutions (cash flow, taxes, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurial sectors.

In a rapidly changing world, Cegid and its 6,000 employees make more possible by helping its 750,000 clients unlock their potential through innovative and purpose-driven business solutions.

Make more possible is our vocation. It reflects who we are, how, and why we do things the way we do for our clients.

Your mission:

• Consolidation and analysis of data (contracts, billing, migrations, CRM);
• Identification of turnover factors and risk by profile;
• Develop predictive models for turnover;
• Segmentation and clustering for large-scale actions (recapture, retention campaigns);
• Monitoring of metrics (NRR, turnover, reactivation);
• Auditing workflows, discounts, and migrations;
• Support in the preparation of commercial and operational reports;
• Leverage AI to accelerate analysis.

About you

• Experience in commercial data analysis, including contract consolidation, billing, migrations, and CRM (e.g., Salesforce), emphasizing identification of turnover and risk by profile, preferably in software/technology.
• Proficiency in Excel and Power BI, for data manipulation, creating dashboards, and monitoring metrics like NRR, churn, and reactivation.
• Skills in predictive modeling and segmentation, using SQL, Python, or R for churn models and retention/capture campaigns at scale.
• Experience in auditing processes and reports, analyzing discounts, migrations, and operational processes for optimization and decision support.
• Proficiency in AI and analytical tools, such as machine learning or Tableau, to accelerate analysis and generate actionable insights.
• Analytical profile with strong communication skills (fluent in Portuguese and English); degree in Statistics/Data Science (bachelor's+) and certifications in Power BI/Excel valued.

Benefits

> Attractive and transparent remuneration from recruitment

> Annual bonus based on achieving individual and company goals

> Hybrid work model and flexible working hours

> 25 days of vacation per year

> Health insurance

> Access to online learning platforms and internal academy

> Integration into a dynamic, enthusiastic, and constantly growing team

Location

Rua Dr. Egídio Guimarães nº 74, Braga, Portugal

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