Capgemini Engineering
Capgemini Engineering is the leading company in Research and Development (R&D). With collaboration from more than 52,000 engineers and scientists worldwide, we use R&D to help our clients create intelligent products, operations, and services, contributing to accelerate their journey towards the Intelligent Industry.
About company 
Lisbon
October 18, 2026
Full-time
Sobre a vaga
We are looking for a Roaming Operations Engineer L1.5 to join the team responsible for the operation and support of International Roaming services. The primary objective is to ensure continuous monitoring, initial incident detection, alarm management, and operational oversight of roaming platforms. The candidate will be part of a 24x7 operational environment.
O que vais fazer
- Monitor International Roaming services and platforms on a 24x7 basis
- Identify, analyze, and categorize incidents and service degradations
- Perform first-level troubleshooting according to established operational procedures
- Open, update, and track tickets through to resolution and closure
- Escalate incidents to L2/L3 teams, vendors, or partner operators when required
- Ensure compliance with established SLAs and operational procedures
- Participate in maintenance activities and planned works
- Produce operational records and reports
- Contribute to the continuous improvement of operational processes and identify automation opportunities
O que é pedido
- Degree or technical education in Telecommunications, Networking, Computer Science, or a related field
- Basic knowledge of IP networking
- Basic understanding of mobile networks and roaming services
- Experience in NOC, SOC, or SNOC environments
- Ability to communicate in Spanish and English within a technical environment (Mandatory)
- Availability to work in a 24x7 shift-based operation
Valorizado
- Roaming & Mobile Core
- LTE Roaming
- VoLTE Roaming
- 5G Roaming
- Use of monitoring and observability tools
- Experience with ITSM platforms and ticket management systems
- Monitoring of operational KPIs and SLAs
- Strong analytical and problem-solving skills
- High sense of responsibility
- Good communication skills
- Ability to work under pressure in critical environments
- Team spirit and collaborative approach
- Proactive attitude and willingness to learn
O que é oferecido
- Hybrid work
- Training and certifications programs
- Health and life insurance
- Referral program with bonuses for talent recommendations
- Great office locations
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