Sap c4c sales & service functional consultant (f/m/div.)

Sobre a vaga

Provide support to Product Owner, CRM Capability Experts and C4C Team in general. You will provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept and communicate with different departments to support implementation processes.

O que vais fazer

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general
• Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process
• Create, maintain and improve existing SAP C4C Training documentation
• Organize and deliver trainings to SAP C4C end-users
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing)
• Cooperate with technical department during implementation of technical requirements and bug fixing processes
• Assist during creation of documents for business/technical requirements
• Test SAP Sales and Service solution and document bugs
• Manage manual and automated data imports into the system
• Document processes and interfaces
• Work on data quality check

O que é pedido

• University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT
• At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory)
• Experience in Support processes (mandatory)
• Exceptional presentation skills (mandatory)
• Familiar with Agile methodology
• Knowledge of JIRA or similar tracking tool
• Advanced Excel knowledge
• Able to work in cross-functional teams and international environment
• Willingness to work in a global & virtual team
• Good communication skills, ability to think analytically and willingness to learn new things
• Fluent in English
• Eager to work with the newest technologies
• Proactive and can easily adapt to new development environment
• Self-motivated and with a great sense of ownership
• Team player and willing to give and receive feedback
• Think outside the box and try to find creative approaches to challenges

O que é oferecido

• Flexible work conditions
• Hybrid work system
• Exchange with colleagues around the world
• Health insurance and medical office on site
• Training opportunities
• Opportunities for career progression and continuous professional development
• Access to great discounts in partnerships and Bosch products
• Sports and health-related activities
• Great access to public transports
• Free parking lot
• Canteen
• Company bike leasing
• Choice between a free ticket for core zone, a subsidized Klimaticket, or an employee parking space
• Flexitime and modern working time models ranging from part-time to job sharing, home office, and incorporated window days off
• Training opportunities & Certifications
• Occupational health care and counselling by internal medical staff
• Free vaccinations
• Psychosocial and therapeutic counselling
• Personal health care
• Workshops and lectures on the subject of health
• Company pension scheme from the 3rd year at Bosch
• Discounted purchasing conditions with us and our partner companies
• Subsidised cultural and leisure events
• Healthy and tasty meals at subsidised prices in our company restaurant and cafeteria
• Free coffee in our coffee kitchens

Investimento de tempo

02:22 h Investimento de tempo em entrevistas

Processo de entrevista

O processo de recrutamento poderá variar conforme a vaga em questão. No entanto, normalmente o processo inclui as seguintes etapas: triagem curricular, com o objetivo de filtrar candidatos que possuam as qualificações mínimas; contacto telefónico, para confirmar informações do currículo, entender motivações e avaliar a comunicação e entrevista(s) com recursos humanos e especialista, para análise das competências comportamentais e habilidades técnicas. Em alguns casos são aplicadas ainda dinâmicas de grupo.