Danish market | it helpdesk support

Sobre a vaga

Respond to all calls, emails and common requests for technical 1st level support. Analyse technical problems and provide technical assistance to customers via phone, email or chat making use of remote access tools. Willingness to work in the office and/or remote according to business needs.

O que vais fazer

• Respond to all calls, emails and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
• Follow defined work instructions and escalation processes for all possible types of incidents
• Track all incidents in our internal incident management system
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
• Input for FAQ and knowledge data base
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information
• Willingness to work in the office and/or remote according to business needs

O que é pedido

• Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
• Languages: Danish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required
• A team player who is 100% service and solutions focused
• Methodical troubleshooting skills required
• Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
• Willingness of taking over responsibility for assigned projects as needed

Valorizado

• Experience and know-how: Professional experience in a customer facing position would be an advantage
• Other additional European languages are a plus
• Working knowledge of SAP would be an advantage
• Previous experience or affinity with automotive electronics would be an advantage

O que é oferecido

• Challenges in an international environment
• career opportunities in one of the best companies in the world
• flexible hours
• medical services
• discounts for employees
• sports and health related activities
• canteen
• good access to public transports
• space for creativity
• Health Insurance
• company bike leasing
• choice between a free ticket for core zone, a subsidized Klimaticket, or an employee parking space
• Flexitime and modern working time models ranging from part-time to job sharing, home office and incorporated window days off
• Training opportunities & Certifications
• Exchange with colleagues around the world
• Occupational health care and counselling by internal medical staff, free vaccinations, attractive health insurance, psychosocial and therapeutic counselling, personal health care, workshops and lectures on the subject of health
• company pension scheme from the 3rd year at Bosch
• Discounted purchasing conditions with us and our partner companies, subsidised cultural and leisure events
• Healthy and tasty meals at subsidised prices in our company restaurant and cafeteria, free coffee in our coffee kitchens

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.