Axiros Portugal
Axiros is a software company based in Munich, focusing on services and management of fixed and mobile broadband devices. It has extensive experience and a recognized name in equipment management solutions in TR-069.
About company Customer Support Engineer (L2/L3) — Product & Platform
On-site
Lisbon
June 23, 2026
Full-time
The technical front line for our customers. The work is hands-on: reading logs, capturing traffic, querying databases, reproducing problems in lab, and driving issues through to resolution. Not ticket routing — real troubleshooting engineering.
Who this is for
Someone with 1–2 years of experience with strong fundamentals who wants to grow fast in a complex technical environment, or a more experienced engineer looking for real ownership and direct customer impact. What matters most is how you think and debug, not CV length.
What you'll do
- Diagnose and resolve L2/L3 incidents in production Linux + Kubernetes environments
- Reproduce issues in lab, find root cause, and coordinate fixes with the engineering team
- Query MySQL, MongoDB, and ClickHouse to investigate data anomalies
- Write and maintain runbooks and post-incident reports
- Join a paid on-call rotation (~1 week in 4–5), covering nights and weekends
Must-have
- Strong Linux fundamentals: processes, networking, logs
- Basic scripting in Bash or Python
- Comfortable querying at least one relational or document database
- Clear technical communicator, fluent in English
- Willing to join a paid on-call rotation
Good to have
- Grafana, Elasticsearch, or Kibana
- Message queues: Kafka, RabbitMQ
- Background in telco, IoT, or B2B product environments
Benefits
- Competitive salary
- Private healthcare insurance
- Daily meal allowance
- Paid on-call supplement
- A talented, experienced team
To apply, send your CV and a brief intro to jobpt@axiros.com.
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