Deputy gpo hr process transformation & standardization gbs

Sobre a vaga

We are seeking an experienced corporate professional to guide the long-term operational maturity of our global HR services footprint. You will serve as the strategic counterpart to the Global Process Owner, bridging the gap between high-level vision and operational execution. Your mission is to own and execute a multi-year roadmap centered on process simplification.

O que vais fazer

• Translate the GPO’s long-term vision into structured, phased global implementation plans
• Oversee milestone delivery across all regional hubs to ensure sustainable, long-term operational maturity
• Act with autonomy to align and elevate HR and Payroll workflows across Europe, India, and South America
• Map current versus future-state models, eliminate regional redundancies, and embed a cohesive global governance framework
• Foster a culture of best practice sharing between regions
• Utilise continuous improvement methodologies (such as Lean or Six Sigma) to refine service delivery
• Streamline cross-border hand-offs and evaluate digital or automation tools (RPA/AI) based strictly on their ability to support process efficiency
• Serve as a unifying leader across our global footprint
• Connect and align diverse regional hubs, dismantle operational silos, and foster a collaborative culture of best-practice exchange
• Partner closely with HR, Finance, and IT project teams to ensure core system platforms (including Workday) are configured to support and enable your mandated global process designs
• Define, monitor, and evolve global KPIs and service level agreements (SLAs)
• Provide structured analysis, monitor financial efficiency targets, and report operational risks directly to the GPO

O que é pedido

• A minimum of 10 years of progressive experience within Human Resources, GBS/ Shared Services, or Global Business Operations
• At least 5 years in a (transversal) leadership role focused on global process design, roadmap execution, and continuous improvement
• Proven experience operating within established, international GBS environments, with a strong understanding of international operational excellence frameworks
• A track record of translating corporate strategy into structured, multi-year operational deployment plans
• The ability to govern complex, multi-year roadmaps, manage risk, and drive disciplined milestone execution
• Expertise in process mapping, lean methodologies, root-cause analysis, and eliminating operational waste
• Exceptional stakeholder management skills, with a demonstrated ability to navigate complex corporate matrices and influence cross-cultural teams
• University degree in Business Administration, Human Resources, or a related discipline
• Fluency in English is mandatory
• Flexibility for occasional international travel is required to engage with regional stakeholders across South America, APAC, and European centres (>5%)

Valorizado

• Professional qualifications in Lean Six Sigma, project management (PMP/Prince2), or change management are highly valued

O que é oferecido

• Seat at the forefront of the future
• Culture of wellbeing prioritizing your physical and mental health
• Grow with GBS initiative to groom future leaders
• World of learning and development opportunities

✸ Benefícios e vantagens (8)

• Acções da empresa
• Apoio ao home-office
• Dias extra
• Estacionamento gratuito ou condições especiais
• Flexibilidade de horário
• Mais de 22 dias de férias
• Prémios de performance
• Seguro de saúde

✸ Valores e cultura (8)

• Ambiente corporativo
• Ambiente internacional
• Híbrido
• Igualdade de género
• Igualdade racial
• Incentivo à criatividade & inovação
• Metodologias ágeis
• Pessoas portadoras deficiência / incapacidade permanente