Helpdesk - Riyadh, Saudi Arabia

Founded in 2005 in Lisbon, agap2IT is a European organization operating in the fields of Information Systems, Science and Technology.

Our ability to act globally, combined with the team’s extensive technical, functional and business expertise, ensures excellence in responding to the most demanding challenges.

With the agapian spirit and values such as people development, entrepreneurship and social responsibility, more than just a project, you will have the opportunity to build a career tailored to you.

Location:

Riyadh, Saudi Arabia

Profile description:

- Proven experience in Help Desk, NOC, or Infrastructure Monitoring roles within enterprise environments;

- Strong working knowledge of ITIL processes, particularly Incident, Problem, and Change Management;

- Hands-on experience with monitoring tools, ticketing systems, and operational dashboards;

- Ability to provide first-line support, perform initial troubleshooting, and escalate incidents to second- and third-line teams;

- Experience operating in high-availability, mission-critical environments;

- Strong communication skills, operational discipline, and ability to work effectively under pressure;

- Fluency in English (mandatory).

Notes:

- Full on-site availability in Riyadh is required, including shift work, nights, weekends, and on-call rotations;

- Candidates must be based in Portugal and available to relocate to Saudi Arabia for a period of one year;

- Freelance/B2B engagement is mandatory.

At agap2IT, we stand for equality and value diversity.

We foster a safe and inclusive environment, where opportunities are equal for all employees.

We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.

All applications with the required skills for the role are welcome. Join us!

Apply here

Contacts and address

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Rua Sousa Martins, Nº10, 3º andar 1050-219 Lisboa