Nonius
Customer Success Engineer - TV and Cast
Porto
July 22, 2025
Full-time
About Nonius
Nonius is a leading provider of Technology Solutions for Clients in the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networks, and digital guest experiences, helping hotels and other industries improve their operations and customer satisfaction. Beyond hospitality, we provide technology for health, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive continuous innovation.
Job Description
We are looking for a Customer Success Engineer to support clients using our TV and Cast solutions throughout their lifecycle, from implementation to retention. You will assist with project setup, content coordination, screen configuration, and client integration. You will help resolve support tickets, monitor usage and performance, and prepare reports. Moreover, you will support upsell opportunities and contract renewals, ensuring clients receive maximum value from our platform to enhance guest communication and engagement.
This position requires full-time presence in our office in Maia, Portugal.
Main Responsibilities
- Provide Level 3 technical support for the product (diagnostics, troubleshooting, escalation, resolution).
- Support project implementation (pre-installation checks, technical clarifications, troubleshooting, system readiness).
- Support integration with third-party systems (activation, collaboration with the Hub team, troubleshooting).
- Validate and improve product features (testing, bug identification, improvement proposals, readiness validation).
- Manage product technical documentation (update training materials, quick guides, techdocs).
- Collect internal and client feedback (gather information, pain points, report to Product Managers).
- Assist in sales and support for VAR (technical assistance, demo kit setup, training, support for proof of concepts).
- Innovate support tools (explore new support and documentation technologies, introduce new approaches).
Required
- Degree in Computer Science, Electronics or equivalent professional experience.
- Knowledge of TV technologies.
- Experience in customer service.
- Fluency in English (spoken and written).
- Empathy in helping customers and the ability to manage their expectations.
- Creative, resourceful, detail-oriented, and highly organized.
- Enthusiastic about immersing oneself in the world of technology.
Good Knowledge
- Knowledge of IPTV protocols and technologies.
- Linux command line.
- Scripting languages.
- Additional languages.
- Previous experience in similar roles.
- Experience in the hospitality sector.
What’s great about the job?
- Great team of smart people, in a friendly and open culture.
- Real responsibilities and autonomy.
- Expand your knowledge about different countries and regions.
- Great career opportunity in a fast-evolving technology company.
- Contribute to the experience of millions of travelers worldwide!
Apply Here:
https://xeniam.odoo.com/jobs/customer-success-engineer-tv-cast-570
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