Michael Page Portugal
IT Support L2
Lisbon
November 27, 2025
Full-time
22000 EUR
We are seeking an IT Support L2 professional to provide technical assistance and ensure the smooth operation of IT systems in the auto industry.
Client Details
The hiring company is a german manufactor working for the auto industry.
Description
Um/a IT Support L2 bem-sucedido/a deve ter:
- Customer Support: Independently handling technical and application-specific inquiries from national and international customers.
- IT Support: Receiving and resolving functional issues related to the TrailerConnect® portal, API interfaces, and control units.
- Ticket Management: Prioritizing and classifying incidents in the ticket system and resolving them using remote tools.
- Coordination & Communication: Collaborating with IT and hardware departments, workshops, customers, and internal stakeholders.
- Error Analysis & Solution Development: Supporting the analysis and development of technical solutions with internal and external specialists.
- Claims Handling: Documenting and communicating claims with suppliers.
- Project Work: Contributing to IT development projects.
- Interdisciplinary Collaboration: Close cooperation with various internal departments.
Profile
A successful IT Support L2 should have:
- Education: Completed vocational training in IT, e.g., as an IT specialist for system integration.
- Technical Knowledge: Familiarity with SOAP and REST APIs.
- Experience: Ideally, experience with ticket systems, ACD, SAP, Office 365, and mobile communications.
- Support Experience: Experience in telephone-based IT customer support.
- Soft Skills: Enjoyment of cross-team collaboration and interest in complex technical products.
- Languages: Good command of English; additional languages are a plus.
- Independent and result-oriented working style.
Job Offer
- Opportunity to work in the auto industry with a focus on technology.
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