KWAN
Technical Support (Level 2)
Lisbon
October 16, 2025
Full-time
We are looking for a Technical Support to work in Lisbon who's eager to embark on an exciting new opportunity! Apply here
https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs
About KWAN
We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.
What is this challenge about:
- Serve as the primary point of contact, providing first-line application and technical support.
- Log and document all incidents, service requests, and queries with accurate and complete information.
- Investigate and respond to client inquiries via phone, email, or ticketing system in a prompt, professional, and courteous manner.
- Perform first-level technical troubleshooting and issue resolution following established guidelines and procedures.
- Execute reporting, data extraction, and application configuration requests as required.
- Escalate complex issues to higher-tier support teams based on predefined escalation paths.
- Communicate regular updates to clients to keep them informed on issue status and resolution progress.
- Support internal project and development teams during the rollout of new product releases.
- Contribute to continuous improvement of monitoring, alerting, and measurement tools.
- Work in rotating shifts, with start times between 6:00 AM and 7:00 PM.
- Provide occasional Saturday support for technical operations, as part of a rotating schedule.
Does it sound exciting? Apply now!
https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs
What we are looking for:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- +3 experience as a Tech Support.
- Strong analytical and problem-solving skills.
- Ability and willingness to develop deep technical knowledge of multiple products, technologies, and stock market processes.
- Experience in application or technical support roles.
- Familiarity with ITIL best practices.
- Experience with AS400 systems.
- Banking or stock market knowledge is a plus.
- Excellent written and verbal communication skills.
- Customer-focused mindset with strong client service orientation.
- Effective team player with collaborative attitude.
- Autonomous and capable of managing priorities independently.
- Living in Lisbon (Hybrid role)
- Fluent level of English.
Do you meet most of the position requirements? Then grab this opportunity and apply now!
https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs
What we offer
- A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
- A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
- An empowering and respectful work culture enriched with social and learning events.
- A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.
- A relocation package and visa sponsorship for all our international hires.
Some Words From Our Colleagues
“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.” - Luis Caldeira, DevOps @ KWAN
Grab this opportunity, apply now!
https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs
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