KWAN

KWAN is a 100% Portuguese company that is part of the Rupeal Group, dedicated to IT Staffing, consulting, and outsourcing. KWAN exists because a developer believed in a different way of recruiting: treating people with the respect they deserve. Our goal is to be your go-to place for career advice and help you reach your dream job.

About company

Network Analyst

On-site

location Lisbon

date October 30, 2025

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We are looking for a Network Analyst to work in Lisbon who's eager to embark on an exciting new opportunity!

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About KWAN

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What we are looking for

- 1 year of experience as a Network Analyst;

- Monitor and track the performance of operations in order to ensure the quality of the end-to-end service provided;

- Identify xPOS equipment that does not meet the minimum network requirements;

- Monitor the current state of hardware components and terminals, identifying failures or the need for updates to ensure their operability;

- Manage the operation of the xPOS network, i.e., ensure maximum resilience of the xPOS network;

- Assist in the analysis of the critical functionalities of operational support systems, providing insights to ensure scalability and flexibility;

- Identify, create, and monitor evolutions (EVs) together with the development teams;

- Contacts/meetings with merchants (coverage / QoS / network blocks), open communications (MB Way without inquiries – network blocks), communicate best practices and coordinate in-field tests, follow up on rollouts;

- Contacts/meetings with manufacturers (coverage / QoS), report failures and indicators; make intervention requests (ad-hoc), define/follow up on action plans for the development of new software versions or intervention requests, follow up on rollouts (coverage);

- Contacts/meetings with EAT (follow-up meetings on service quality and rollout topics);

- Fluency in English (minimum B2);

Requirements

- Ability to identify and question the accuracy and relevance of the observed information, being able to detect trends, patterns, and anomalies;

- Ability to analyze the relationships between the different parts of a situation, establishing causal links, particularly at the level of operational support systems;

- Must have a deep understanding of the specifications, operation, and technical requirements of xTM systems, as well as the DGR business;

- Ability to use and have in-depth knowledge of tools that support data management and analysis, namely Excel, Access, and Power BI;

- Ability to manage incidents completely autonomously, considering all information and acting appropriately according to the incidents identified.

Do you meet most of the position requirements? Then grab this opportunity and apply now!

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What we offer

- A project that matches your skills and ambitions, as well as your preferences for working policies and culture;

- A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income;

- An empowering and respectful work culture enriched with social and learning events;

- A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

Some Words From Our Colleagues

“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.” - Luis Caldeira, DevOps @ KWAN

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