ServiceNow Architect

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be working in a multicultural environment and with global positioning. With a strong focus on the customer, you will be able to contact with different industries and services such as Cybersecurity, Application Development and Maintenance, Cloud, Data & Intelligence, among others, always working on end-to-end solutions.

We are looking for a ServiceNow Architect for a remote project in Lisbon.

Requirements:

- A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training.

- Proven experience in ServiceNow administration, configuration, and implementation.

- Solid understanding of ITIL processes within ITSM frameworks.

- Expertise in customizing ServiceNow modules like Incident, Change, Problem, and Service Request Management.

- Proficiency in ServiceNow scripting languages (JavaScript, Glide scripting) and APIs.

- Knowledge of ServiceNow ITOM, ITBM, or related modules (preferred).

- Experience with ServiceNow performance tuning, troubleshooting, and upgrades.

- Familiarity with integration protocols such as SOAP, REST, and MID Server.

- Strong analytical and problem-solving skills with efficient solution delivery.

- Excellent communication and collaboration abilities to engage technical teams and business users.

- ServiceNow Certified System Administrator (CSA) or other relevant certifications would be nice to have.

- Experience with other Service Management Tools (SMT) beyond ServiceNow.

- Exposure to automation tools and workflows within ServiceNow.

What we offer?

- Health insurance;

- A personalized training plan, with a budget to spend on the training and technical books you find necessary;

- Constant feedback so you can grow professionally;

- Remote onboarding process;

- Team events every semester so you can live new adventures;

- Exclusive discounts and offers from our partners;

- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

If this project fits your career expectations, submit your application through our website

here.

You can also explore our content about the job market here.

Contacts and address

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AVEIRO: Creative Science Park Via do Conhecimento 3830-352 Ílhavo LISBOA: Avenida António Serpa, 32, 5A Avenidas Novas 1050-026 Lisboa Portugal