Cloudflare clarified that Tuesday’s global service interruption - which temporarily blocked access to platforms like X and even ChatGPT - was caused by an internal malfunction, not a cyberattack.
The company explained that the outage originated from a permissions change in one of its database systems. That small tweak triggered a chain reaction: it misconfigured queries inside Cloudflare’s bot-management system, led to a bloated feature file, and ultimately caused the routing software to crash under the unexpected load.
CEO Matthew Prince stressed that early suspicions of a massive attack were incorrect. Instead, the failure came from within - and it resulted in Cloudflare’s most serious disruption since 2019. He apologized for the inconvenience, emphasizing that any downtime in the company’s core network is “unacceptable.”
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