As many predicted—especially after the AI pioneers’ warnings at GITEX Berlin—Artificial Intelligence is rapidly advancing, threatening to replace jobs once considered secure.
The first wave will hit the simplest roles hardest, as AI is faster, more efficient, makes fewer mistakes, costs less, never gets sick, and works 24/7.
News from inside NOS confirms this shift. According to anonymous sources, AI has quietly entered the company’s operations, already causing layoffs across several departments—from customer service to behind-the-scenes functions.
The usual justification? Efficiency.
Several departments, particularly those handling daily customer interactions like portability and retention requests, are being restructured. AI now manages about 90% of these tasks. For instance, portability requests that used to number around 600 daily now drop to about 100 because “robots” are handling the bulk of the work—without breaks, coffee, or sick days.
Here’s how it works: customer requests from stores or sales reps come into an email inbox, where AI parses and converts them into tasks. If forms are error-free, the AI processes them fully; only error-filled forms are forwarded to humans—for now.
Those still employed in impacted teams are often transferred to other departments while waiting for openings. But the big question remains: what happens when there’s no room left?
What started as AI assisting human work is now becoming a force replacing human roles entirely.
This trend isn’t unique to NOS—it’s global. While some companies loudly embrace AI-driven innovation, others quietly reshape their workforce behind the scenes.
This raises a pressing dilemma: how should young people and workers prepare for a future where technical skills increasingly rely on algorithms? How will careers survive?
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