Operational risk & business continuity

Sobre a vaga

KLx is seeking an experienced Operational Risk & Business Continuity Manager to enhance operational resilience and strengthen the internal control framework. You will lead the identification, assessment, and mitigation of transversal operational risks, while developing business continuity frameworks.

O que vais fazer

• Identify and assess operational risks across processes, products, and business units
• Perform and maintain RCSAs, including control testing and documentation of risk/control gaps
• Monitor operational incidents and loss events, ensuring root‑cause analysis and remediation
• Develop and maintain the operational risk framework, policies, and governance standards
• Track and report KRIs, producing dashboards and insights for management and committees
• Support business units in documenting processes, risks, and controls, promoting risk awareness
• Review and challenge new initiatives and change activities to ensure risk considerations are embedded
• Follow up on new compliance procedural norms by Crédit Agricole and other applicable regulations and decline them locally ensuring the local procedural repository update
• Monitor of non‑compliance risks, including policy breaches, regulatory obligations, and adherence to standards
• Support investigations and remediation of compliance breaches, and contribute to regulatory reporting
• Lead the development and maintenance of the Business Continuity Plan (BCP)
• Coordinate Business Impact Analyses (BIAs) across departments
• Organize and facilitate crisis‑management exercises and scenario testing
• Ensure alignment between continuity plans, IT disaster recovery, and operational processes
• Liaise with the Information Systems Risk Manager, IT Head, CISO and other relevant stakeholders for risk analysis
• Maintain crisis communication protocols and escalation procedures
• Support rapid response during incidents, ensuring effective coordination and documentation
• Promote a strong risk and compliance culture, embedding ethical behavior and accountability across the organization
• Ensure policies and procedures are communicated, understood, and consistently applied throughout all business units
• Strengthen the organizational culture through training and frequent awareness

O que é pedido

• Masters degree in Management, Economics, Finance
• 3-5 years of experience in operational risk management, business continuity or related fields in regulated industries (banking, insurance)
• Strong understanding of risk frameworks, business continuity standards and latest regulatory requirements ( ex. DORA)
• Familiarity with risk management tools and reporting systems
• Excellent analytical, problem‑solving, and communication skills
• Ability to work cross‑functionally with different stakeholders
• Strong interpersonal awareness and a positive workplace attitude
• Proactive, structured, and comfortable managing multiple priorities
• Working proficiency in English
• Authorized to work in Portugal

Valorizado

• French is a plus

O que é oferecido

• Competitive Salary + Bonus + Flex Benefits + Health Insurance
• Hybrid working model, allowing you to combine onsite and offsite work
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport
• Canteen facilities (Breakfast + Lunch)
• Parking upon request (option to charge electrical cars)
• Free coffee, hot chocolate and fruits
• Training (Hard and Soft Skills)
• International environment with more than 15 nationalities
• A people oriented and friendly working environment
• Medical insurance

Processo de entrevista

• Primeira entrevista de validação de competências e apresentação da empresa
• Segunda entrevista de carácter mais técnico (exercício no CodinGame)
• Terceira entrevista comportamental e de fit cultural