Technical support engineer (level2) french & english speaking

Technical Support Engineer (Level2) French & English Speaking

Over 20 years of market experience, Intellias brings together technologists, creators, and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

What you will do

- Respond to technical support requests and manage the service desk, ensuring timely response and resolution of issues.

- Handling agreed communication channels: Phone, E-mail, Service Desk, Chats.

- Basic log analysis and troubleshooting.

- Conduct thorough investigations and analysis of recurring technical problems.

- Support D365 ERP/CRM users (Either ERP/CRM – Depending on area of Support).

- Be involved in Finance and Operations (ERP) / Customer Relationship Management (CRM) of the organization.

- On-demand Configurations management of Microsoft D365 Finance and Operations /Customer Relationship Management Modules.

- Monitoring system failures and applying configuration changes.

- RCA management for issues resolved on L2 level.

- Close collaboration with L3 on a day-to-day basis.

- Suggest improvements to reduce future support tickets.

- Communicate effectively with users to understand and address their needs.

- Analyze and troubleshoot common customer issues.

- Escalate complex problems to higher-level support teams.

- Set up and configure new user accounts.

- Help maintain internal documentation, including updating FAQs and knowledge base articles.

- Engage in continuous training and development activities.

What you need for this

- 2+ years in L2 technical support role.

- Commercial experience in supporting ERP / CRM systems.

- D365 ERP functional experience.

- Proven experience in troubleshooting and problem resolution.

- Experience with help desk software like Jira, Confluence, Zendesk, or Freshdesk.

- Good analytical and problem-solving skills.

- Strong communication and customer service skills.

- Excellent communication skills, including fluency in English and French.

- Certifications (e.g., CompTIA, Microsoft Certified Professional) are a plus.

- Good to Have: Understanding of ITIL principles and practices.

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. We offer a range of benefits that support your well-being and sustainable growth.

Skills

- D365

- French

Vacancy location: Bulgaria, Canada, Croatia, Cyprus, Japan, Poland, Portugal, Saudi Arabia, Spain, Ukraine, United Arab Emirates