Hitachi Digital Services

We are a global team of innovators, co-creating solutions for complex challenges. In Portugal, we offer flexibility for our employees to work from anywhere in the country. Part of the Hitachi group, founded in 1910 to improve lives through technology. If you value innovation and seek to fulfill your purpose, join us.
Sobre a empresa

Vendor management analyst - bpo operations

Presencial

location Lisbon

date 19 de outubro de 2026

types Full-time

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Sobre a vaga

Reporting to the Service Manager based in Portugal, the Vendor Management Support Analyst will be responsible for selected support and quality maintenance activities within our Partner’s Vendor Management lifecycle. The role is full-time, Monday to Friday, 1pm to 10pm.

O que vais fazer

  • Ensure quality, consistency, and compliance adherence with approved procedures and governance standards
  • Collaborate with cross-functional teams to drive service excellence and customer satisfaction
  • Guarantee Service Operation Procedures are continuously maintained & updated
  • Ensure regular reporting activities, in adherence to established procedures and quality requirements in place

O que é pedido

  • 2-3 years of experience in Vendor Management, Procurement, Operations support, Managed Services or related functions
  • Demonstrated experience in working with Service Providers and Third-Party Vendors
  • Familiarity with Contract Management and Supplier Governance processes
  • Excellent communication and presentation abilities
  • Analytical and problem-solving skills
  • Knowledge of SLA/KPI management and reporting principles
  • Results-oriented and proactive
  • Attention to detail
  • High level of accountability and ownership
  • Collaborative team player with excellent interpersonal skills
  • Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm

Valorizado

  • Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, or a related field
  • Experience working with international teams and clients
  • Knowledge of continuous improvement methodologies and process optimization frameworks

O que é oferecido

  • Industry-leading benefits, support, and services that look after your holistic health and wellbeing
  • Flexible arrangements that work for you (role and location dependent)

✸ Benefícios e vantagens (8)

  • Apoio educação / infância
  • Dias extra
  • Escolha sistema operativo / hardware
  • Flex benefits
  • Mais de 22 dias de férias
  • Plafond certificações e conferências
  • Seguro de saúde
  • Suporte psicológico

✸ Valores e cultura (9)

  • Ambiente internacional
  • CI / CD
  • Feedback contínuo e 360º
  • Híbrido
  • Igualdade de género
  • Igualdade racial
  • LGBTQ+ friendly
  • Pessoas portadoras deficiência / incapacidade permanente
  • Tecnologias de ponta
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