Ai & automation support specialist

Sobre a vaga

Develop, maintain, and continuously improve AI-enabled solutions, including AI assistants, AI agents, and automated workflows supporting operational and service-management activities. Support the review, integration, testing, and validation of AI and automation solutions.

O que vais fazer

• Develop, maintain, and continuously improve AI-enabled solutions, including AI assistants, AI agents, and automated workflows supporting operational and service-management activities
• Support the review, integration, testing, and validation of AI and automation solutions
• Maintain knowledge sources and improve content quality, response quality, and user experience for AI solutions deployed through Microsoft Teams and other enterprise collaboration platforms
• Develop and maintain lightweight internal applications, dashboards, APIs, data pipelines, scripts, and operational-support tools
• Analyze ServiceNow and other operational data sources to identify trends, recurring issues, service risks, process-improvement opportunities, and service-provider performance insights
• Prepare and maintain technical documentation, repositories, test records, operating instructions, and quality-control artefacts
• Support technical investigations, proofs of concept, validation exercises, and continuous-improvement initiatives related to AI and automation
• Deliver AI-enabled solutions, workflow automations, scripts, prototypes, technical reviews, integration outputs, validation records, and test results
• Produce analytical outputs, operational analyses, and management-support information
• Work within approved platforms, tools, repositories, and governance processes

O que é pedido

• Practical experience with Python development, scripting, or automation
• Experience with Generative AI, Large Language Model (LLM) applications, prompt engineering, or AI service integration
• Understanding of REST APIs, web services, and system integration concepts
• Knowledge of SQL and data processing using Pandas or equivalent technologies
• Experience supporting web applications, dashboards, or lightweight internal tools
• Experience using Git or equivalent version-control systems
• Experience performing structured testing and maintaining technical documentation
• Fluent in English
• Ability to simplify complex problems and obtain a workable solution
• Customer focus and service delivery
• Availability to work in EU

Valorizado

• Experience with Retrieval-Augmented Generation (RAG), enterprise knowledge solutions, AI assistants, or multi-agent solutions
• Experience with workflow-automation platforms
• Exposure to containerization, CI/CD, or application-deployment concepts
• Experience with Microsoft 365, Teams, SharePoint, or enterprise knowledge-management platforms
• Exposure to ServiceNow, IT Service Management (ITSM) concepts, or ITIL practices
• Knowledge of networking concepts, including LAN, WLAN, WAN, and Internet Access
• Exposure to data visualization, machine learning, or operational analytics

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

Benefícios e vantagens (8)

• Comida, fruta e bebida
• Estacionamento gratuito ou condições especiais
• Flexibilidade de horário
• Ginásio & atividades desportivas
• Jogos no escritório
• Perto de transportes públicos
• Programa de descontos
• Seguro de saúde

Valores e cultura (7)

• Aberto a open source
• Ambiente internacional
• Depende do projeto / equipa
• Equipa com senioridade elevada
• Incentivo à criatividade & inovação
• Membros impressionantes na equipa
• Metodologias ágeis