Accenture Portugal

A Accenture é uma líder global em serviços profissionais que ajuda organizações de topo em todo o mundo, tanto no setor público como no privado, a desenvolver o seu núcleo digital, otimizar operações, acelerar o crescimento da receita e melhorar os serviços aos cidadãos, criando valor tangível rapidamente e em larga escala.
Sobre a empresa

Qtp lead (quality, training & process)

Presencial

location Lisboa

date 26 de junho de 2026

types Full-time

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QTP Lead (Quality, Training & Process)

In today’s business environment, growth isn’t just about building value – it’s fundamental to long‑term business survival. So how do organizations sustain themselves? The key is a new operating model—one that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. At Accenture Industry and Enterprise, you will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

What You’ll Do

The QTP Lead is accountable for quality governance, process stability, and controlled implementation of change within Operations. The role ensures that delivery performance, compliance, and customer outcomes are maintained while processes evolve, volumes fluctuate, and scope changes are introduced.

  • Quality Governance & Performance
  • Change & Impact Management
  • Process Ownership & Documentation
  • Stakeholder & Client Interaction
  • Training & Enablement

Requisitos

  • Strong background (at least 3 years) in Operations, Quality, Process, or Compliance‑driven environments.
  • Proven experience leading quality initiatives, root cause analysis, and continuous improvement.
  • Strong analytical and problem‑solving skills, with ability to translate data into actions.
  • Excellent stakeholder management and communication skills.
  • Experience in regulated environments (e.g. AML, Payments, Compliance, Risk).
  • Exposure to change management, transformation, or process redesign initiatives.
  • Comfortable working with data, dashboards, and performance metrics.
  • Focus on Quality and Service delivery excellence.
  • Bachelor’s degree in finance, Economics, Business, Law, or related field.
  • English level: C1 (advanced proficiency required).

What We Offer

  • Health insurance
  • Life Insurance and Pension Plan Programs
  • Free medical services at the office (Physician, Nutritionist, Psychologist)
  • Wellness programs
  • Flexben Program (Support for Education, Kindergarten, Training, Technology, Health)
  • Employee Share Purchase Plan
  • Personalized training paths and access to Udemy and Plurisight Platforms
  • Flex-ability program (financial and flexible support for people with disabilities)
  • Special banking conditions

Locais

Lisbon

Sobre a Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.