Accenture Portugal

A Accenture é uma líder global em serviços profissionais que ajuda organizações de topo em todo o mundo, tanto no setor público como no privado, a desenvolver o seu núcleo digital, otimizar operações, acelerar o crescimento da receita e melhorar os serviços aos cidadãos, criando valor tangível rapidamente e em larga escala.
Sobre a empresa

Client service delivery lead

Remoto

location Lisboa

date 8 de abril de 2026

types Full-time

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Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business.

We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.

Accenture is seeking a Client Service Delivery Lead to join the Service Delivery team, collaborating in the delivery of Infrastructure Managed Services for clients.

Responsibilities

  • Ensure seamless delivery of Infrastructure Managed Services to clients, maintaining high service quality and reliability.
  • Manage team work assignments, commit resources to tasks, and oversee the quality and timeliness of deliverables.
  • Monitor and control service delivery metrics, identifying opportunities to improve operational efficiency and service performance.
  • Oversee team financials, resource allocation, and alignment with operational targets.
  • Lead and coordinate teams, supporting decision-making and resolving issues that may impact multiple teams or services.
  • Foster collaboration within the team environment, encouraging the sharing of ideas and solutions.
  • Maintain strong client relationships, understanding client needs and ensuring service delivery meets expectations.
  • Drive continuous improvement initiatives to enhance service delivery, operational processes, and client satisfaction.

Qualifications

  • Experience in IT infrastructure operations and service delivery environments.
  • Advanced proficiency in IT Infrastructure Operations.
  • Knowledge of server operating systems such as Windows and/or Linux and virtualization technologies.
  • Understanding of core IT infrastructure concepts including hardware, servers, networking, operating systems, application servers, databases, and storage.
  • Experience analyzing and resolving incidents and problems in IT environments.
  • Strong communication skills and experience leading or coordinating teams.
  • Full professional fluency in Portuguese and English; Spanish is a plus.
  • High level of responsibility, commitment to service delivery, and client-oriented mindset.

Nice to Have

  • Experience with IT Service Management (ITSM) tools such as ServiceNow.
  • Experience working in large-scale enterprise or managed services environments.
  • Background in financial management related to service delivery operations.
  • Spanish is a plus.

Lisbon, Portugal, Job No. 14044403 - Full-time - Hybrid

Accenture is an equal opportunity employer and welcomes applications from all backgrounds and perspectives.