Salesforce Portugal is using AI agents in Slack for 3,000 employees worldwide to accelerate internal processes with automation.
CEO Fernando Braz mentions that the company already manages thousands of customer cases every day using AI agents on salesforce.com, which shows that the model works well on a large scale.
The new setup allows employees to:
- Manage CRM tasks
- Approve expenses
- Validate vacation requests
Everyone used their mobile phones directly, without switching to other applications.
In Portugal, BPI Bank is a great example of how the use of AI in workflows can make everything smoother and help the bank respond more quickly to customer needs.
This action strengthens Salesforce's plan to incorporate AI into everyday business tasks—not as something for the future, but as a real tool that is already helping to improve work efficiency and showing clear results.
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