Salesforce CEO Marc Benioff has revealed that artificial intelligence is already performing between 30% and 50% of the company’s work, particularly in engineering, programming, support, and service. While acknowledging that this shift has led to some workforce reductions, Benioff called the change "normal" and emphasized the opportunity it brings:
“We can move on to do higher-value work.”
The statement highlights how deeply AI is becoming integrated into core business operations, reshaping roles and prompting a redefinition of value creation inside tech companies.
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