Nestlé Business Services (NBS) in Lisbon has about 1,000 people working as a talent center, which is helping change the company worldwide. HR is key here, matching tech skills with what the business needs to build trust, be inclusive, and keep everyone learning.
To keep employees around, they focus on learning, giving credit where it's due, and being flexible. They build a strong company culture by talking openly, working together online, and celebrating wins. Tech helps speed things up, but people are still the most important thing. Automation gives people time to do more important work, and training makes sure teams can keep up with AI and new digital stuff.
NBS in Portugal is known for its tech smarts, digital skills, and ability to work with different cultures. They help with big projects around the world in shared services, going digital, and coming up with new ideas. In the future, HR will use data more to make work feel personal for each employee, focus on having a diverse team, and help people keep learning new skills.
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