Risk Production Support

Company Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

Job Description

The IT team supports our operational teams in providing our clients with the best quality of uninterrupted service - as a member of this team you are responsible for tackling open incidents and supports, and lead their resolution, in coordination with different application development teams and external parties.

This involves working in shifts (7>16 and 9:30>18:30) as well as on-call support.

Primary responsibilities will include: Incident / Support / Change Management, Investigation, Escalations, Incident Communication, Crisis calls, Managing backlog, Exchanging with other support teams and Producing activity reports on a production scope.

Main Tasks:

- Incident Management

- Problem Management

- Change Management

- Reporting

- Crisis Communication

Qualifications

- ITIL - Expert

- Data Flows (MQ, CFT, API)

Soft Skills:

- Stress Management

- Decision-making under pressure

- Critical Thinking

Additional Information