Salesforce solution & integration architect

Sobre a vaga

Richemont is looking for a Salesforce Solution & Integration Architect to support the delivery and evolution of the Client360 product within Client Platforms. You will translate business and technical requirements into scalable, secure and maintainable end-to-end solutions across Salesforce Service & Data Cloud and the wider Richemont technology landscape.

O que vais fazer

• Own the end-to-end solution architecture for Client360 initiatives, from discovery and option assessment through detailed design, delivery and operational readiness
• Translate functional and non-functional requirements into pragmatic solution blueprints aligned with Client Platforms and Enterprise Architecture guardrails
• Design scalable Salesforce Service Cloud solutions covering data model, sharing and security, automation, extensibility, performance and maintainability
• Lead integration architecture between Salesforce and enterprise platforms, including SAP, Google Cloud Platform and third-party applications
• Define and govern API-led, event-driven, synchronous and asynchronous integration patterns, including security, error handling, resilience, replay, reconciliation and observability
• Collaborate with MuleSoft, Solace, Kong and integration teams to ensure consistent API, messaging and canonical data model practices
• Define clear integration contracts and non-functional requirements covering interface ownership, data quality, throughput, latency, availability, versioning and backward compatibility
• Ensure end-to-end integration operability by establishing monitoring, alerting, traceability, support ownership and recovery procedures across Salesforce and connected platforms
• Review and validate technical designs, user stories, change requests and architectural proposals produced by Product and delivery teams
• Facilitate architecture, integration, security and design-authority discussions, documenting decisions, risks, assumptions, dependencies and technical debt
• Ensure solutions comply with security, privacy, identity and access-management requirements, including OAuth, SSO, role-based access and data protection
• Assess Salesforce releases, new platform capabilities and integration technologies, and lead focused proofs of concept where relevant
• Support the analysis and resolution of major platform or integration incidents and drive sustainable corrective actions
• Maintain architecture standards, reusable patterns, decision records, diagrams and implementation guidelines, while coaching technical leads and developers
• Own the architecture of Salesforce Data Cloud capabilities, including ingestion, data harmonization, identity resolution, calculated insights, segmentation, activation, consent and integration with Service Cloud and external platforms
• Act as the accountable architecture lead across multiple workstreams, coordinating architectural decisions and dependencies across internal teams, implementation partners, vendors and enterprise technology domains
• Challenge and validate implementation choices across Apex, Flow, Lightning components, Salesforce platform limits, integration middleware, events, API contracts and enterprise data models
• Define and validate measurable non-functional requirements for scalability, resilience, high availability, disaster recovery, throughput, latency, performance, security, observability and operational support
• Lead architecture reviews for high-volume and business-critical processes, including failure scenarios, idempotency, retry strategies, replay, reconciliation, data consistency and end-to-end recovery
• Provide architecture governance from design through production, ensuring that approved decisions are implemented and that deviations, risks and technical debt are explicitly managed
• Architect privacy- and compliance-ready data solutions adhering to global data protection laws (e.g., GDPR, PIPL), leveraging Salesforce Shield encryption, event monitoring, and data retention mechanisms

O que é pedido

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems or a related field
• 8+ years of experience in technology delivery, including 3+ years as a Salesforce Solution Architect or Technical Architect
• Proven delivery experience with Salesforce Service Cloud in complex, enterprise-scale and multi-system environments
• Demonstrated Integration Architect expertise, with strong knowledge of REST and SOAP APIs, event-driven architecture, messaging, integration security, synchronous and asynchronous patterns
• Strong understanding of platform and enterprise architecture, including scalability, availability, performance, observability, data governance and security by design
• Experience integrating Salesforce with MuleSoft, Solace, Kong, SAP and Google Cloud Platform, or equivalent enterprise technologies
• Ability to produce and communicate architecture diagrams, sequence diagrams, interface contracts, architecture decision records and technical standards
• Good experience in Agile delivery and the Atlassian suite of products, including Confluence, Jira and Zephyr
• Excellent analytical, problem-solving, facilitation, negotiation and stakeholder-management skills
• Excellent proficiency in English, with the ability to communicate effectively with technical teams, Product stakeholders and senior management
• Proven experience as the accountable lead architect for at least one large-scale Salesforce transformation
• Demonstrable experience architecting a Salesforce landscape with numerous integrations, complex upstream and downstream dependencies, multiple delivery teams and business-critical data flows
• Salesforce Certified Application Architect or System Architect
• Salesforce Certified Integration Architect
• Salesforce Certified Data Architect
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Platform Developer I
• Salesforce Certified Service Cloud Consultant

Valorizado

• Experience with or exposure to Salesforce Data Cloud/Data 360, real-time event streaming, and enterprise AI integrations is highly desirable
• Salesforce Certified Technical Architect (CTA)
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified Development Lifecycle and Deployment Architect
• Salesforce Certified Identity and Access Management Architect

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

Investimento de tempo

2 h 32 min

Investimento de tempo em entrevistas

Quanto paga este cargo

Ainda não há salários reportados suficientes para comparar este cargo.

✸ Valores e cultura (5)

• Ambiente internacional
• Códigos de alta qualidade
• Híbrido
• Membros impressionantes na equipa
• Tecnologias de ponta