Project manager - mobile experience & go-to-market | Lisboa/Porto

Project Manager - Mobile Experience & Go-to-Market | Lisboa/Porto

We are a future-oriented company, committed to excellence and customer satisfaction.

We offer next-generation fixed and mobile solutions, television, internet, voice, and data for all market segments. We are leaders in film distribution and exhibition, being the exhibitor with the most complexes and rooms. We believe in the power of technology to tackle the environmental and social challenges we face. We are part of something greater than ourselves and our ambition is to leave a positive mark in everything we do.

At NOS, we believe that every mobile launch is an opportunity to simplify technology and enhance the experience of those who contact us every day. If you are excited about working on mobile technology products, linking strategy to operations, and ensuring that the customer experience is simple, consistent, and differentiating across all channels, then this could be your opportunity. We are looking for a Project Manager to join our Customer Operations.

What we expect from you

You will play a key role in defining and executing the go-to-market strategy for mobile technology products, with responsibilities that include:

• Define, plan, and implement the strategy and monitoring and support for product managers and Business Units in go-to-market for mobile technology products, focusing on the impact of customer service operations;
• Ensure consistency and quality of customer experience across all channels (stores, digital, call center, partners), ensuring alignment with the defined value proposition;
• Work cross-functionally with different areas (marketing, sales, product, operations, IT), promoting synergies and integrated execution;
• Ensure that the requirements and solutions proposed by product managers minimize the impact on the customer experience and that the needs for processes and troubleshooting in customer service operations are met;
• Plan and execute business simulations for all offers, products, and service launches, simulating the customer experience in a production environment;
• Build processes and content to be used by customer operations in interactions with customers;
• Define, plan, and coordinate the training needs of contact operation managers;
• Monitor performance of launches and campaigns during the product's baby sitting phase.

Who we are looking for

• Higher education in Management, Engineering, or similar areas;
• Minimum of 3 years of experience in customer service, marketing, operations, network or related areas and/or previous experience in the telecommunications sector;
• Proficiency in MS Office tools, particularly Excel and PowerPoint;
• Experience using Power BI;
• Knowledge of CRM tools;
• Technical know-how on using iOS and Android smartphones (valued);
• Analytical and structuring capabilities;
• High capacity for challenge, with a curious spirit and attention to detail;
• Negotiation skills and the ability to influence technical and functional stakeholders;
• Strong priority management skills, focus on delivery, and alignment of expectations with stakeholders.

What we have to offer

• We promote self-learning and continuous learning through internal initiatives that allow our employees to connect with the latest news and trends in various areas;
• We regularly implement various initiatives to promote well-being, emotional stability, social ties, and the balance between personal and professional life;
• We offer all our employees a benefits package, as well as discounts on the purchase of NOS products and services;
• We have a wide range of partnerships with discounts and exclusive conditions for our employees.