Business support specialist - german speaking

Sobre a vaga

This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Join a new and growing team in Lisbon to own the success of our growing merchant base.

O que vais fazer

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively
• Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue
• Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams
• Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed

O que é pedido

• Fluent in German and English
• At least 1 year of experience in (customer) support
• Ability to easily adapt to changing environments and quickly grasp new information and processes
• A fast learner who can take on complex problems and rapidly find solutions
• An easy communicator with a knack for clarifying complex topics and maintaining a human connection

Valorizado

• Any other language is nice to have
• beginner to experienced professional—what matters is your drive to deliver impact for our customers

O que é oferecido

• regular feedback and performance reviews to support your development
• fair and transparent salary reviews
• tools, trust and opportunities to grow your way

✸ Benefícios e vantagens (8)

• Acções da empresa
• Apoio ao home-office
• Apoio educação / infância
• Comida, fruta e bebida
• Dias extra
• Paga o passe
• Prémios de performance
• Seguro de saúde

✸ Valores e cultura (8)

• Ambiente internacional
• CI / CD
• Cultura de multi-função
• Feedback contínuo e 360º
• Híbrido
• Igualdade de género
• Igualdade racial
• Tecnologias de ponta