Site reliability engineer

Site Reliability Engineer

Department: Tech Operations

Employment Type: Full Time

Location: Portugal

Reporting To: Taras Kapanaiko

Key Responsibilities

• Build and operate metrics/monitoring platforms: Prometheus and/or VictoriaMetrics (scrape configs, exporters, recording rules)
• Design and maintain alerting strategy: thresholds, anomaly detection, alert routing, deduplication, and noise reduction
• Integrate monitoring/alerting and events with BigPanda (correlation, enrichment, routing, incident workflows)
• Create and maintain dashboards and operational visibility (Grafana or equivalent)
• Develop and maintain runbooks, operational playbooks, and incident response procedures
• Participate in on-call shifts: triage alerts, manage incidents, coordinate response, and lead communication during outages
• Perform root-cause analysis, postmortems, and implement corrective/preventive actions
• Improve service reliability via SLOs/SLIs, capacity planning, and automation to reduce toil
• Support monitoring for core infrastructure and services on Windows and Linux, including HA components and clusters
• Collaborate with DevOps/Engineering to instrument applications and standardize telemetry (metrics, logs, traces)

Skills, Knowledge and Expertise

• Experience in SRE / Operations / DevOps with production incident ownership
• Hands-on experience with Prometheus and/or VictoriaMetrics (exporters, alert rules, recording rules, troubleshooting)
• Experience integrating alerting/event pipelines with BigPanda (or similar event correlation tools)
• Strong troubleshooting skills across Linux and Windows systems (networking, OS, services)
• Ability to build reliable alerting with minimal noise (correlation, grouping, suppression, maintenance windows)
• Experience with Git-based workflows for monitoring-as-code and configuration management

Nice to have

• Grafana administration and dashboard design standards
• Log management (ELK/EFK, Loki) and/or tracing (OpenTelemetry)
• Automation skills (Python, PowerShell, Bash) and configuration tools (Ansible)
• Messaging/cache/proxy operations: RabbitMQ, Redis, Nginx
• Experience with Windows clustering or HA environments
• Experience defining SLOs/SLIs and operational KPIs
• Experience in managing VOIP components and protocols (SIP, FreeSwitch, OpenSIP, session border controllers)
• Experience with load balancing components (F5 LTM, F5 GTM)
• Experience with Virtualization platforms such as VMWare or HyperV
• Experience with administering AWS or Azure tenants

On-call expectations

• Participation in a rotating on-call schedule (including nights/weekends as needed)
• Ownership of incident response: rapid triage, escalation, mitigation, and follow-up improvements
• Commitment to improving monitoring quality to reduce alert fatigue and improve MTTR

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law. We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws.

About Intermedia Intelligent Communications

To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers