Hitachi Digital Services

We are a global team of innovators, co-creating solutions for complex challenges. In Portugal, we offer flexibility for our employees to work from anywhere in the country. Part of the Hitachi group, founded in 1910 to improve lives through technology. If you value innovation and seek to fulfill your purpose, join us.
About company

Platform management support analyst (69062)

On-site

location Lisbon

date October 20, 2026

types Full-time

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Sobre a vaga

Reporting to the Service Manager based in Portugal, the Platform Management Support Analyst will be responsible for selected operational support and reporting activities within a key 3rd party platform supported by our Client.

O que vais fazer
  • User access provisioning and deprovisioning Access request processing and role management
  • License allocation, utilization monitoring
  • License procurement and onboarding coordination
  • Procurement lifecycle management (quotes, PRs, POs, invoicing, payment coordination)
  • First-line support for business units
  • Intake management and request tracking
  • User onboarding and training sessions
  • Executive and leadership reporting
  • Platform usage dashboards and KPI tracking
  • Compliance reporting and audit support
  • Vendor relationship management
  • Contract and renewal governance
  • Invoice validation and billing reconciliation
  • Risk management and audit readiness activities
O que é pedido
  • Full-time. Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm
  • 3-5 years of experience in IT Service Management, Application Support, L1 / L2 Help Desk Support
  • Experience in identifying process improvement opportunities, driving platform optimization initiatives and supporting enterprise-wide adoption programs
  • Experience supporting large user populations across multiple Business Units, including Onboarding, Training, User Support and Adoption activities
  • Monday.com experience
  • Strong stakeholder and relationship management skills
  • Excellent communication and presentation abilities
  • Analytical and problem-solving skills
  • Results-oriented and proactive
  • Attention to detail
  • High level of accountability and ownership
  • Collaborative team player with excellent interpersonal skills
  • Bachelor's or Master's degree in Business Administration
  • Bachelor's or Master's degree in IT Eng
Valorizado
  • Product Owner experience
  • Experience within Vendor Management, Procurement, Operations support, Manages Services or related functions
  • Experience working with international teams and clients
O que é oferecido
  • Industry-leading benefits, support, and services that look after your holistic health and wellbeing
  • Flexible arrangements that work for you (role and location dependent)

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

✸ Benefícios e vantagens (8)

  • Apoio educação / infância
  • Dias extra
  • Escolha sistema operativo / hardware
  • Flex benefits
  • Mais de 22 dias de férias
  • Plafond certificações e conferências
  • Seguro de saúde
  • Suporte psicológico

✸ Valores e cultura (9)

  • Ambiente internacional
  • CI / CD
  • Feedback contínuo e 360º
  • Híbrido
  • Igualdade de género
  • Igualdade racial
  • LGBTQ+ friendly
  • Pessoas portadoras deficiência / incapacidade permanente
  • Tecnologias de ponta
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