Full Application Support

Join the DATA Group!

At DATA Group, we make technology simple and close, creating innovative IT solutions that help clients around the world.

We are expanding in Portugal and believe that growing alongside leading companies is only possible when we grow with our talents as well.

Here, people are at the center of everything we do. We value ideas, encourage creativity, and believe that every contribution makes a difference.

If you are looking for a collaborative, dynamic environment full of opportunities to excel, your next challenge may be with us!

Who are we looking for?

Application Support (Full)

Main tasks to be developed:

• Analysis and resolution of production incidents (L3), ensuring correct diagnosis of the root cause (Root Cause Analysis).
• Analysis of application and functional architectures, including functional documentation, business flows, and monitoring transactions between different components of the architecture.
• Investigation of complex problems through log analysis, databases, and metrics.
• Proactive definition of metrics for early detection of incidents, identification of failure patterns, and proposal of preventive measures.
• Collaboration with development teams in the identification and structural resolution of problems.

Mandatory skills and technical knowledge:

• Experience using Linux Shell (grep, awk, sed, sort, uniq, tail, ps, top, among others).
• Good knowledge of SQL DML (SELECT, JOIN, Subqueries and other query operations).
• Good analytical capacity and investigation of incidents in a production environment.

Desirable skills and technical knowledge:

• Knowledge of observability tools, such as Grafana and ELK Stack.
• Experience in scripting (Bash and/or Python).
• Experience in functional analysis of applications and problem resolution through data interpretation.

Personal skills:

• Good communication skills, with logical and structured reasoning.
• High capacity for learning, technical analysis, and adaptability to change.
• Critical thinking and focus on prevention and continuous improvement.
• Responsibility, autonomy, and perseverance.
• Excellent teamwork skills and collaboration with different areas.
• Ability to document processes and share knowledge.

Work regime:

Hybrid (3x per week in the office in Lisbon).

Send your application and come simplify the future with us!