Instructional designer

Sobre a vaga

We are looking for an AI-native Instructional Designer to create high-quality, scalable, and engaging learning experiences that help customers, partners, and internal teams get the most value from Feedzai’s products. You will combine instructional-design fundamentals with modern AI-enabled workflows to design, build, test, and continuously improve learning content.

O que vais fazer

• Design and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources.
• Apply adult-learning principles, learning objectives, assessment design, and instructional-design methodologies to create practical, engaging, and measurable learning experiences.
• Use AI-enabled tools and workflows to accelerate content research, outlining, drafting, rewriting, summarization, assessment creation, scenario generation, and content adaptation.
• Validate AI-assisted outputs with subject-matter experts and source documentation to ensure factual accuracy, product correctness, appropriate tone, and learner relevance.
• Design learning experiences that combine self-paced learning, video, interactive practice, knowledge checks, live enablement, in-app guidance, and contextual performance support.
• Explore responsible uses of generative AI to create realistic role-based scenarios, simulations, exercises, practice questions, and differentiated learning paths.
• Develop a range of digital learning assets, including video tutorials, product walkthroughs, microlearning modules, certifications, interactive guides, job aids, and in-app experiences.
• Script, storyboard, produce, edit, and maintain video-based learning content using tools such as Synthesia, Descript, Camtasia, Adobe Creative Cloud, or comparable platforms.
• Create and maintain in-app training content using Pendo, or similar digital-adoption platforms, to support contextual learning directly within the Feedzai product.
• Work with UX and Product teams to identify high-impact moments for embedded education, onboarding guidance, feature discovery, and contextual help.
• Apply usability, accessibility, and inclusive-design principles to all learning assets, including captions, transcripts, accessible visuals, clear language, and appropriate interaction design.
• Help establish reusable templates, AI prompt libraries, content patterns, and production workflows that improve quality and reduce time to publish.
• Collaborate with Product Managers, Product Designers, Engineers, SMEs, Customer Success, Support, and Partner teams to understand learner needs and product priorities.
• Translate complex product functionality, workflows, risk-management concepts, and technical information into clear and actionable learning content for different audiences.
• Partner with Documentation to ensure that education content, product documentation, release communications, and in-app guidance are consistent, accurate, and easy to navigate.
• Work closely with UX to embed learning moments into the product experience and reduce friction for users adopting new functionality.
• Participate in feature-launch and release-readiness processes, ensuring that learning content is planned early rather than created only after a release.
• Gather feedback from learners, internal stakeholders, and customer-facing teams to improve content quality and relevance.
• Use learner feedback, content-performance metrics, support trends, product-adoption signals, and certification results to identify gaps and improve learning experiences.
• Help define meaningful learning metrics, such as completion, engagement, assessment performance, time to competence, feature adoption, support deflection, and learner satisfaction.
• Iterate on content based on evidence, testing different formats, messages, learning flows, and in-app guidance patterns.
• Support localization and global accessibility by coordinating translation, reviewing localized content, and designing source materials that are easy to adapt across markets.
• Contribute to a scalable learning-content operating model, including governance, content maintenance, version control, review processes, and AI-assisted quality assurance.
• Stay current with developments in instructional design, learning technologies, digital adoption, generative AI, and AI-enabled content-production practices.

O que é pedido

• 3+ years of experience in instructional design, curriculum development, learning-content development, product education, customer education, enablement, technical writing, or a related field.
• Experience collaborating with subject-matter experts to turn complex information into clear, practical, learner-centered content.
• Understanding of instructional-design fundamentals, including learning objectives, learner personas, adult-learning principles, assessments, storyboarding, and content sequencing.
• Ability to create concise, clear, and engaging content for different levels of product knowledge and different user roles.
• Experience developing multimedia learning solutions, such as videos, tutorials, certifications, microlearning, interactive modules, and contextual help.
• Comfortable writing scripts, storyboards, facilitator guides, knowledge checks, learning objectives, and learner-facing product guidance.
• Strong written and verbal communication skills in English.
• Practical experience using generative-AI tools to support content creation, research, ideation, drafting, editing, localization, assessment development, or multimedia production.
• Ability to write effective prompts and use structured workflows to produce high-quality learning assets efficiently.
• Strong judgment in reviewing AI-generated content for accuracy, bias, security, privacy, intellectual-property considerations, accessibility, and brand alignment.
• Curiosity and willingness to experiment with emerging AI-enabled learning approaches.
• Understanding that AI augments instructional-design expertise; it does not replace product knowledge, learner empathy, editorial rigor, or human review.
• Comfort working with collaboration and documentation tools such as Google Workspace, Confluence, Notion, Jira, or similar platforms.

Valorizado

• Experience designing learning content for software, digital products, technical workflows, or professional audiences is preferred.
• Experience working with Product, UX, Documentation, Customer Success, Support, or Enablement teams is a strong advantage.
• A portfolio demonstrating learning-design thinking, written content, video work, interactive learning, in-app guidance, or other educational assets is highly valued.
• Familiarity with tools such as Pendo, WalkMe, Whatfix, or other digital-adoption platforms is a plus.
• Familiarity with Synthesia, Descript, Camtasia, Articulate 360, Loom, Adobe Creative Cloud, or similar content-production tools is a plus.
• Experience with learning-management systems, learning-experience platforms, knowledge bases, or certification platforms is advantageous.
• Familiarity with analytics tools, spreadsheets, dashboards, or data-informed content iteration is beneficial.
• Experience in B2B SaaS, fintech, banking, payments, fraud prevention, risk management, compliance, anti-money-laundering, or regulated industries.
• Experience creating content for global audiences and supporting localization across multiple languages.
• Familiarity with product-led growth, customer education, product adoption, technical enablement, or support-content strategy.
• Exposure to AI governance, responsible AI, content-quality frameworks, or knowledge-management practices.
• Portuguese language skills are an advantage.

O que é oferecido

• Flex/Remote work policy
• Annual training budget for each Feedzaian

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.