Job at a glance
Description
Sobre a vaga
Join an international technology project focused on developing solutions that help companies protect their data and ensure business continuity. You’ll be part of a dynamic and collaborative environment focused on building simple, secure, and efficient solutions. We are looking for a Technical Support Engineer to work in this international project remotely.
O que é pedido
- 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery
- Ability to work independently in high-pressure customer situations including disaster recovery
- Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing
- Deep experience with Windows Server (2012–), Ubuntu Linux and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V)
- Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT)
- Familiarity with scripting and automation (PowerShell, Bash, or Python)
- Excellent analytical, diagnostic, and troubleshooting skills
- Proven ability to manage high-priority incidents and communicate effectively under pressure
- Availability to work late shift 9:00 PM - 4:00 AM Eastern time (corresponding to 2:00 AM – 9:00 AM GMT)
- Proficiency in English
O que é oferecido
- Health insurance
- A personalized training plan, with a budget to spend on the training you find necessary
- Constant feedback so you can grow professionally
- Remote onboarding process
- Team events every semester so you can live new adventures
- Culture of proximity and transparency
✸ Benefícios e vantagens (4)
- Perto de transportes públicos
- Plafond certificações e conferências
- Programa de descontos
- Seguro de saúde
✸ Valores e cultura (9)
- Ambiente de start-up
- CI / CD
- Depende do projeto / equipa
- Escritório
- Full remote
- Híbrido
- Igualdade de género
- Membros impressionantes na equipa
- Metodologias agéis