Service Manager

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

Can you imagine yourself being part of a global, innovative, and ever-evolving project, where technology and creativity come together to create solutions that make a real impact? If you’re looking for a dynamic environment with a culture of collaboration and innovation, where you’ll have access to exciting challenges and real opportunities for growth, then this is the project for you!

We are looking for a Service Manager to work in Braga (Hybrid).

Requirements:

• Be from Braga and attend to the office on Mondays and Tuesdays, at least;
• Experience with delivery a medium/large team (15+) using Agile methodologies;
• Knowledge and experience of Service Delivery in Cloud (AWS) very nice to have.

Key responsibilities:

• Management of the Service;
• Planning of resources for and scheduling of Contractor’s activities;
• Drafting regular status reports about KPIs/SLA fulfilment;
• Propose, discuss and implement measures for Contractor’s optimization;
• Coordination and resolution of escalations and critical issues;
• Optimisation of resources;
• Planning of activities, such as deployments, tests, etc.

What can you expect from us?

• Health insurance;
• A personalized training plan;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here.

Contacts and Address

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AVEIRO: Creative Science Park Via do Conhecimento 3830-352 Ílhavo LISBOA: Avenida António Serpa, 32, 5A Avenidas Novas 1050-026 Lisboa Portugal