Process specialist (m/f/x) it service management

Sobre a vaga

At our Corporate IT Hub in Porto, you will be part of a growing, high-impact tech team. Expect to contribute to DACHSER’s global-scale IT projects that shape the future of logistics.

O que vais fazer

• Active further development of the company-wide IT service management system based on ITIL
• Continuous improvement of ITSM process and service quality using KPIs
• Supporting and advising consulting our business units in the Enterprise Service Management environment
• Ensuring optimal support of ITSM processes by the ESM application
• Training ITSM process and ESM application users
• Close cooperation with other process owners
• Independent and innovative work with a high level of quality awareness in an open-minded team

O que é pedido

• Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service management
• Good knowledge of ITSM processes
• Basic knowledge of IT applications, IT systems and technologies
• Hands-on mentality, as well as a convincing appearance, strong communication skills and a high degree of independence
• Good knowledge of English

Valorizado

• Ideally certification in ITIL or other ITSM frameworks

O que é oferecido

• Hybrid work model, flexible attendance and working hours
• A truly international and collaborative work environment
• Real opportunities for career development and personal growth
• Continuous training and access to learning and development platforms as well as tools
• 24 vacation days per year, meal allowance and comprehensive health insurance (employee & family)
• Employee referral program
• Frequent team-building events and opportunities for international exchange

✸ Benefícios e vantagens

• Comida, fruta e bebida
• Estacionamento gratuito ou condições especiais
• Flexibilidade de horário
• Jogos no escritório
• Mais de 22 dias de férias
• Programa de descontos

✸ Valores e cultura

• Ambiente internacional
• Códigos de alta qualidade
• Híbrido
• Membros impressionantes na equipa
• Tecnologias de ponta